A performance-driven Business Systems Analyst with demonstrated success currently seeking a position as a QA Analyst where knowledge and experience will be useful in meeting customer expectations, gaining efficiencies, building relationships, and ensuring opportunity for career growth.
C, C++, Visual Basic, SQL, XHTML
Application Software : MS Office Professional Suite Enterprise System : NextGen/ICS
HSBC IncJune 2013 to CurrentTest Manager Analyst Buffalo, NY
Transaction Monitoring and Customer Screening Compliance Systems Testing Managed testing activities of global compliance systems such as SCDM, SCION, and Norkom.
Provided level zero, level one, and level two estimates on testing efforts and resources.
Facilitated in developing test schedule and aligning testing activities to meet project quality.
Prepared Test Plan and held review sessions with the project stakeholders.
Actively monitored and controlled testing execution and tracked progress on work completed.
Conducted defect review meetings and reported testing execution status on daily basis.
Effectively communicated any risks/or issues and swiftly worked on remediation plan Influence any changes in scope during testing execution and actively engaged in change control.
Actively engaged stakeholders throughout the testing process and met expectations.
Participated in user acceptance testing and system implementation activities.
Managed a team of twelve high caliber offshore resources and mentored it on testing processes.
Enhanced team's performance by improving testing processes using LEAN and automation.
Dell IncAugust 2009 to June 2013Business Systems Analyst Amherst, NY
Project: Healthcare Enterprise Practice Management System Upgrade Co-managed the transition from Legacy Revenue Cycle System to future state system for Dell Medical Billing Office.
Conducted requirements gathering sessions for payments and credit balance departments.
Documented assumptions, constraints, and proactively managed risks.
Developed detailed project plan, forecast schedule, and communicated to the affected stakeholders.
Ensured successful delivery of identified tasks in the project plan and tightly controlled the project.
Influenced causes of any change to prevent scope creep and followed change control process for successful outcome.
Effectively communicated the status of the project to stakeholders and tracked progress on work completed.
Delivered quality results, met expectations, recognized team's effort and closed the project on time.
Project: Patients Payment Processing Portal Implementation (Rev Max) Reviewed business requirements for the Patient Payments Processing Portal with Stakeholders.
Developed test scenarios based on Requirement documentation, Use cases and Functional specification.
Performed Manual Testing, Defect Tracking and managed Change Request.
Analyzed data results and communicated any anomalies in the new application by providing conceptual solutions to the system design work.
Performed user acceptance testing, developed end user guide and trained system users on new application.
Managed cross functional process areas such as Customer Service and Transaction Processing during implementation.
Process Improvement (Lean Six Sigma) Successfully implemented process improvement methods in Credit Balance Department that helped reduce overpayment patient/payer return cycle-time, meeting compliance and customer SLAs.
Implemented LEAN concepts that successfully globalized operations, distributed workload, cut cost and maximized annual revenue in Transaction Processing Department.
Worked as a coordinator between both offshore and onshore Transaction Processing team.
Supported daily operations and helped managing work assignments and priorities.
Electronic Payment Processing Transition: Key player in transition from Legacy Revenue Cycle System to new future state Revenue Cycle System Co-managed the transitioning of manual transaction processing to electronic remittance (ERA) posting.
Updated system tables based on payer information to enhance auto posting percentage.
Successfully communicated process changes in global environment and tracked progress.
Supported end users issues, trained users on new processes and developed SOPs.
Community Activities Recognized by Director of Revenue Cycle for improving business processes Automated deposits reconciliation tool using advanced excel features and macros.
India Gate RestaurantAugust 2005 to June 2009Assistant Manager Buffalo, NY
STATE UNIVERSITY OF NEW YORK AT COLLEGE1/09B.S: Computer Information SystemsBUFFALOGPA: Dean's List GPA: 3.6Computer Information Systems Dean's List GPA: 3.6
Core Competencies Project Coordination Business Requirements Analysis Change Control Management Business and Technology liaison Schedule Management Process Improvements (LEAN) Test Management Meeting Coordinator and Facilitation Risk Management Strong Communication Skills Stakeholder Management Team and Relationship building
automation, Balance, business processes, C, C++, Strong Communication Skills, Credit, Customer Service, delivery, Dell, documentation, features, Functional, Director, macros, managing, Max, Medical Billing, meetings, excel, MS Office Professional, Office, Enterprise, Payment Processing, processes, Process Improvement, progress, Project Coordination, quality, Relationship building, Requirement, Requirements Analysis, requirements gathering, Risk Management, Six Sigma, specification, SQL, system design, tables, Transaction Processing, Upgrade, Visual Basic, XHTML