Responsive and organized territory sales manager with a proven track record of 1 years experience in outside sales within a B2B climate. Cultivates and maintains strong customer relationships to increase brand loyalty and boost sales.
New customer acquisition
Focused on customer satisfaction through creative problem solving
Adaptive team player
Strong communication and active listening skills
Exceptional time management skills
Strong CRM understanding-SalesForce
05/2016 to Current
Territory Sales ManagerLiftMaster － Seattle, WA
Grew the Pacific Northwest territory $540K or 3.5% overall from $15.3M in 2015 to $15.8M in 2016 within the first six month of the position and exceeded sales goals in 2 of 3 product categories.
Manage the 3 state territory of Washington, Oregon and Alaska through B2B sales to dealers and distributors.
Improve existing customer relationships and establish new customers, resulting in increased brand loyalty and sales by creating and implementing promotional and incentive programs to increase sales and convert competitive business, upselling and suggesting accessory add-ons to products.
Track all activity with customers using SalesForce CRM system to give customers and our organization an overall view of their business, ease scheduling of meetings, and document any special deals or issues pertaining to a specific account.
Provide extensive training and product presentations to both dealers and distributors within my customer base.
Manage invoicing, returns and credit disputes successfully to uphold company policies and procedures while maintaining partnership satisfaction.
Aide in customer advertising through our Co-Op program.
12/2014 to 05/2016
National Accounts CoordinatorLiftMaster － Elmhurst, IL
Worked with key accounts such as TruTeam, Grainger and Hormann in areas of forecasting and product ordering to meet account annual sales goals.
Analyzed and updated accounts' sales numbers and product changes monthly by running model mix and performance review reports through BI and SAP.
Successfully increased TruTeam's GDO sales by 26.45% or $476,782 over 2014 sales. As well as increased Hormann's GDO sales by 13.21% or $95,145 with an 18% increase in Premium Units and 2% increase in Elite units, and CDO sales by 6.71% or $33,998 over 2014.
Designated as the Super User on SalesForce.com for the National Account, Inside Sales, and Field Team. Helped to develop the platform specific to our company's needs.
Developed customer-facing account presentations for update meetings, open houses, product sales and technical training.
Processed all credit requests and rebates, provided current pricing, and updated key accounts on order status using SAP and the delegation database.
03/2014 to 12/2014
Field Sales AssociateLiftMaster － Elmhurst, IL
Brought on 15 new customers by qualifying 247 potential leads for new business in all product lines, with a large focus on gate and access control business.
Traveled with Outside Sales to conduct sales activities such as cold-calling and prospecting new customers to better understand their business, needs, and competitive market while creating a relationship with these prospective customers.
Maintained cross-functional communication with Outside Sales, Customer Service, and Order Management teams to ensure customers were getting correct pricing, orders were being entered correctly, and orders were shipped in a timely manner.
Quoted bids and special projects via SAP and advised customers on product solutions for various applications, speaking with 30-40 different customers and Sales Reps per day.
Educated current customers on new products, promotions, and changes in products or processes to ensure they have the most up-to-date information.
Created a pull-effect for demand of the LiftMaster brand to end consumers and potential customers by operating two trade shows and two sponsorship events.
04/2013 to 02/2014
Customer Care RepresentativeLiftMaster － Elmhurst, IL
Bachelor of Arts: Business Administration Marketing Hispanic StudiesIllinois Wesleyan University － Bloomington, IL3.41/4.0 Business Administration Marketing Hispanic Studies
B2B sales, Cold-calling, Prospecting, Customer Satisfaction, Customer Service, Inside Sales, Market Mapping, Microsoft Office, Presenting, Outside Sales, Salesforce.com CRM, SAP, Scheduling, Technical Training, Trade Shows, Order Entry, Strong Public Speaker, Active Listening, Account Management, Client Relations, Creative Problem Solving, Multi-Tasking, Social Media, BI, Sales Reporting
Alpha Gamma Delta Junior Circle-Seattle
Alpha Gamma Delta Chicago Suburban Junior Circle, President (February 2015-May 2016)