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Teradata Resume Example

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TERADATA
Career Overview
Strong analytical skills; able to work with technicians from various engineering disciplines to troubleshoot complex system-level issues. Strong verbal and written communication skills, to prepare and deliver weekly presentations. Strong in multi-managed working environment. Advance knowledge of disk array architectures. Teradata Database experience. Experience working in a raised floor Datacenter setting. Strong server cable management skill. Strong performance in complex analyses with the use of a personal computer. Clear understanding of contractual policies and development. Thorough knowledge of Hardware and Software troubleshooting. Thorough knowledge of enterprise computing, networking, software, operating systems, hardware configuration, and application troubleshooting. Thorough knowledge of Enterprise Linux and Windows Operating Systems. Thorough knowledge of shared systems (Novell, Team space, SharePoint). Thorough knowledge of Active Directory Thorough knowledge of Microsoft Office applications, including daily use of Word, Excel and PowerPoint, Outlook. Thorough knowledge of system backups and recovery procedures. Successfully directed and trained new employees. Take leadership initiative in most working environments. Ability to work in a self-managed environment. Strong facilitation and team skills. Ability to work in a virtual office environment. Possess excellent customer service skills and ability to communicate verbally and written Experience in customer facing role either remote or face to face. Assembled and disassembled personal computer systems, installed CPUs, CD ROMs, hard drives (SSD/SATA/ SCSI), floppy drives, RAM, sound and video cards, network cards and modems, wireless routers and access points.
Work Experience
Teradata
December 2014 to Current
CSR Remotely monitored Linux based Teradata Servers for the Sears Holding Corporation and Kelly Services, Inc - Troy, MI
  • Constantly replaced system-level hardware (Nodes, Disk array controllers, Network Cards, Memory, UPS and Batteries, SCSI/SSD Hard Drives) Dismantled and set-up new Teradata collectives for General Motors and The state of Michigan (Department of Technology, Management & Budget) Attended multiple bridge calls to resolve outages Opened and closed incidents pertaining to hardware and firmware issues Prepared and delivered weekly incident reports for team and customers meetings Created and Implemented Change Controls Installed and upgraded Linux, Teradata database software, and PUT Replaced and Ran Fiber optic and Ethernet cables Received parts and checked inventory Ran quarterly inventory audits Used MyWork, Pathfinder, IExpense, My Time Consistently scored high marks on Teradata's online University Obtained Teradata Certifications.
Phone/Chat support
April 2013 to November 2014
Hewlett Packard Proctor and Gamble - Pontiac, MI
Level 1 Phone and Chat support Mentor/Trainer
September 2007 to Current
Copper Peak Inc - Ironwood, MI
  • Provided support in a high-volume, rapid paced team environment Provided support from remote locations using MS Lync, HP Support Connect, LogMeIn Maintained and built a rapport with Proctor and Gamble Employees/Executives to support Windows XP, Windows Vista, Windows 7, and Windows 8, Open & GO/SEWP 5 (customized Operating Systems for Proctor and Gamble), Mac OSX, HP and Xerox Printers/Scanners Installed/uninstalled applications relevant to the user's position Removal of Malware (Viruses, Worms, and Trojan horses, Spyware, Adware, Scareware and Crimeware) Supported Internet and Intranet issues Provided Novell, Team space, SharePoint Support, assisted in mapping shared drives to windows Operating Systems, recovering deleted and corrupted shared files Provided support for Internet Explorer 6 to 11 including proxy settings, and IPv4 configuration Microsoft Office Support (Word, Excel, Access, PowerPoint, Outlook, OneNote), Provided Lotus Notes Support Supported RSA digital token for VPN authentication Provided VPN support for Avaya and Junos Users on Windows, Mac, IPhone, iPad, Android Messaging and Mobility Support (i.e.
  • MS Lync/Communicator, Skype, integration with Blackberry and email client) Unified Messaging/Voicemail Support Trained Level 1 agents for phone and chat support, Trained new employees on Security Processes, Acceptable use Policies, Password Policies, and Customer Consideration Continuous IT Training and Education provided by HP Consecutively High Employee evaluations, surveys, and resolution times Setup and supported a LAN and Wireless network Provided support for Hardware and Software Installations Created and installed Ethernet cable Provided support for Microsoft Office and Email Provided support for Internet Explorer, Google Chrome, and Firefox Removal of malicious software Printer support Provided on-site and remote support.
Education and Training
Bachelors of Applied Science Degree : Information Systems and Cyber Security, September 2014ITT Technical Institute - Troy, MIInformation Systems and Cyber Security
Associate of Applied Science Degree : Computer Network Systems, December 2012ITT Technical Institute - Troy, MIComputer Network Systems
Skills
Avaya, Budget, cables, cable, Hardware, client, database software, Email, Ethernet, Hard Drives, HP, Internet Explorer 6, Internet Explorer, inventory, LAN, Linux, Lotus Notes, Mac, meetings, Memory, Messaging, Access, Excel, Microsoft Office, windows Operating Systems, Outlook, PowerPoint, SharePoint, Windows 7, Windows 8, Windows, Windows XP, Word, Communicator, Network Cards, network, Novell, Operating Systems, Policies, Printer, Printers, Processes, proxy, rapport, Scanners, SCSI, surveys, phone, Teradata, VPN, Vista
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • CSR Remotely monitored Linux based Teradata Servers for the Sears Holding Corporation and Kelly Services, Inc
  • Hewlett Packard Proctor and Gamble
  • Copper Peak Inc

School Attended

  • ITT Technical Institute

Job Titles Held:

  • Teradata
  • Phone/Chat support
  • Level 1 Phone and Chat support Mentor/Trainer

Degrees

  • Bachelors of Applied Science Degree : Information Systems and Cyber Security , September 2014
    Associate of Applied Science Degree : Computer Network Systems , December 2012

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