Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.  Implementation Specialist who successfully managed multiple data entry projects at once. Transcription expert focused on delivering high quality results in a timely manner. 
Core Strengths
  • Active listening skills
  • Meticulous attention to detail
  • Cash handling
  • Troubleshooting proficiency
  • Basic math skills
  • Self-directed
  • Time management
  • Conflict resolution proficiency
  • Critical thinker
  • HIPAA compliance
  • Exceptional telephone etiquette​
  • Windows XP- Windows 10
  • Determined
  • Vast technical knowledge
Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
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Work Experience
01/2017 to 02/2017
Temporary Employee Lowe's Companies, Inc. Kingwood, TX,
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Verified that information in the computer system was up-to-date and accurate.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
  • Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
  • Provided thorough support and problem resolution for customers.
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  • Tested features across various browsers.
  • Informed customers about issue resolution progress.
  • Researched, resolved and followed up on customer issues.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Developed and maintained technical expertise on the company's client website.
09/2016 to 2017
Temporary Employee Lowe's Companies, Inc. Lake Jackson, TX,
  • Selected products for specific routes according to pick sheets.
  • Unloaded, picked, staged and loaded products for shipping.
  • Followed proper selection procedures as established by the company.
  • Worked at a rapid pace to meet tight deadlines. 
01/2016 to 07/2016
Implementation Specialist/ Customer Service American Hospital Association Chicago, IL,
  • Created new processes and systems for increasing customer service satisfaction. 
  • Verified that information in the computer system was up-to-date and accurate.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Verified that information in the computer system was up-to-date and accurate.
  • Made copies, sent faxes and handled a large amount of incoming and outgoing correspondence.
  • Properly routed agreements, contracts and invoices through the signature process.
09/2015 to 2016
Paralegal/ Credit Advisor Sargent Aerospace Tucson, AZ,
  • Accurately entered client data into a company-based software program. 
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Arranged all correspondence on behalf of the attorney.
  • Maintained up-to-date records at all times.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Worked with attorneys and case reviewers to resolve legal complaints.
05/2015 to 08/2015
Member Services Representative Teleperformance City, STATE,
  • Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.
  • Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel.
  •  Provided accurate and appropriate information in response to customer inquiries.
  • Implemented financial planning recommendations.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Delivered prompt, accurate and excellent customer service.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts. 
01/2015 to 05/2015
Technical Support Agent/ Customer Service Alorica City, STATE,
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Maintained composure and patience in face of difficult customer situations.
  • Helped customers track and ship packages, responding to an average of 60- 80 calls per day.
  • Support customers with online billing and account issues.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Supported customers having data connectivity issues.
  • Created new account, reset passwords and configured access for users.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs.
01/2013 to 10/2014
Customer Service McDonalds City, STATE,
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Cleaned food preparation areas, cooking surfaces, and utensils
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Quickly and efficiently processed payments and made accurate change.
  • Properly portioned and packaged take-out foods for customers. Prepared and served beverages such as coffee, tea and fountain drinks.
  • Served orders to customers at windows, counters and tables. Resolved guest complaints promptly and professionally
  • Communicated clearly and positively with co-workers and management.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
Educational Background
Expected in 2015
High School Diploma: General Studies
Kearns High School - Kearns, UT
GPA:
  • Member of the Cheerleading Squad  
  • Member of HOSA
  • Student government representative
  • Continuing my education in Esthetics
  • In the future, continuing my education in Psychology
Skills
  • Analytical Adaptable
  • Quick Learner, Able to Build Relationships
  • Loyal and Discreet
  • Computer and Internet Skills​​
  •  Microsoft Office (Word, Excel, Outlook, etc.)
  • Multi-tasking
 

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Resume Overview

School Attended

  • Kearns High School

Job Titles Held:

  • Temporary Employee
  • Temporary Employee
  • Implementation Specialist/ Customer Service
  • Paralegal/ Credit Advisor
  • Member Services Representative
  • Technical Support Agent/ Customer Service
  • Customer Service

Degrees

  • High School Diploma

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