Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
An experienced professional who is highly motivated, goal focused, and a team leader. 5+ years in Great Customer Service, 3+ years in Managerial field, 1 year Plant and Team Safety Hazards.

  • Personnel management
  • Inventory control
  • Flexible thinker
  • Customer needs assessment
  • Project management
  • Customer relations
  • New product introductions
  • Customer-oriented
  • Talented multi-tasker
  • Complex problem solving
  • Safety measures
Work History
Temp-to-hire, -
Express Professionals City, STATE,
Fire watch, 02/2015 - 12/2015
Evergreen Packaging Inc./ Turner Construction City, STATE,

  • ***Certified by Chief Fire Marshall for use/handling of fire hose, fire extinguishers, and fire safety within the plant and outer buildings. Fire caused by: oil, grease, fuel, debris, gases.

  • Oversee any and all hot work including welding, grinding, as well as any job/task that classifies as flammable or the risk of flammability. 

Front counter cashier/Store Greeter, 05/2013 - 09/2013
McDonald's Hwy.425 City, STATE,
  • Greeting Customers        
  • Taking Customer Orders and Payment
  • Keeping Work Station/Area Cleaned (floor behind counter swept, cleaned, and dry/front and rear counters cleaned and uncluttered, and all serving trays are cleaned and sanitized and repapered
  • Keeping Lobby/Dining Area and Fountain Drink Machine Clean and Sanitized
  • Condiments(straws/lids, napkins, ketchup, tea)Drawer Count for Shift Change
Customer Service Associate - Women's Department, 10/2009 - 01/2011
J.C.Penney #2265 City, STATE,
  • Women's Dept./Women's Stockroom
  • Great Customer Service
  • Operating Kiosk/Register
  • Opening/Closing Entire Dept. Kiosk/Registers (4)
  • OnlineCatalog/Referral Orders for JCP.COM
  • Assisting Customers Throughout Dept., Entire Store and JCP.COM With Their Personal Shopping Needs
  • All Clothing In It's Proper Place and Color Wheel Followed/Dressing Rooms Checked, Cleaned, and Logbook Signed and Dated
  • All Clothing in Stockroom for That Retail Season on the Floor For Purchase
  • *Awarded Customer Service Award 9+ Times for the Women's Dept.
  • *Most Online Catalog/Referral Orders in Women's Dept.for a Whole Quarter (3ms) - Awarded Twice
  • * Online-Customer Service Survey Silver Pins- Awarded 12+ Times (mentioned with satisfaction in customer comments at the end of survey)
  • *Received a $250 Bonus and a $0.09 Raise for Being a Valued Associate
  • You seek out customers and do whatever you can to make their experience great from the sales floor to the register. You listen, you help, and you make them want to come back!
  • Adjusts to customer flow: You are always on the move and available to provide assistance to customers or your co-workers.
  • Maintains product presentation: You are always making adjustments to display the latest fashion and merchandise trends after the customer has taken time to explore all of our great products!
  • Replenish and restock the store:  You understand the needs of the customer.  When merchandise is getting low, you know just where to get more to ensure all of our customers have the styles and sizes they need.
  • Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise or business processes
  • Skills and Characteristics Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
  • Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
  • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

Assistant Store Manager (#1 & #2), 04/2006 - 10/2009
K & K Bros. Stores #1 & #2 City, STATE,
  • Supervise and direct the activities of other store employees
  • Ensurethat there is delivery of excellent customer service
  • Play a role in recruiting, hiring, training, and development of new employees
  • Ensure compliance of employees to company policies and procedures
  • Ensure maximization of sales and profitability
  • Control expenses
  • Maintain inventory and stock levels
  • Ensure flawless execution of projects and programs
  • Provide directives to sales/cashiers associates as at when necessary
  • Investigate inventory variations and shortages
  • Ensure proper upkeep of business records
  • Create store schedule
  • Regularly review cashier accountability sheets and records as prescribed by the store manager
  • Perform administrative duties as required by the manager
  • Ensure high level of sanitation or cleanliness
  • Ensure security and safety of store; complying with all environmental and safety guidelines
  • Report any issue of misconduct to management or the appropriate authority
  • Head in the identification of operational problems in the store and develop standards, policies, and procedures to handle such
  • Develop programs that are geared at fostering high productivity and customer satisfaction, and ensure its execution
  • Participate in all programs geared towards employee development
  • Directly participate in the merchandising and stocking of the sales floor
  • Assign employees to perform specific tasks
  • Assist in the development and execution of policies, programs, and practices, with customer satisfaction as the central objective of operation
  • Put up daily/weekly work schedules
  • Provide courteous and prompt resolution of employee and/or customer issues
  • Ensure proper entry of invoices into system
  • Ensure proper record keeping and avoidance of wastage
  • Develop programs that will provide for optimum security of the assets of the company from all kinds of losses
  • Motivate, challenge, as well as encourage other staff members
  • Ensure implementation and enforcement of the store’s established daily procedures for operation
  • Perform daily computer entry and paperwork
  • Conduct meetings with staff members in the absence of the manager
9th-12th Grade: General/Basic Education, Expected in 2007
Star City High School - Star City, Arkansas
: General Education (GED), Expected in 2007
Star City Adult Education - Star City, Arkansas

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Resume Overview

School Attended

  • Star City High School
  • Star City Adult Education

Job Titles Held:

  • Temp-to-hire
  • Fire watch
  • Front counter cashier/Store Greeter
  • Customer Service Associate - Women's Department
  • Assistant Store Manager (#1 & #2)


  • 9th-12th Grade

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