Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Skills
MS Office proficient
Excellent communication skills
Exceptional customer service
Strong sense of banking ethics
Reliable
Strong work ethic
Friendly
Experience
Teller I, 11/2019 to Current First Financial Bankshares – College Station, TX,
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Maintained optimal financial controls by securing funds and making accurate transactions.
Processed sales referrals and promoted bank services and products, increasing overall branch production.
Improved efficiency and accuracy by developing and implementing intuitive system for Mobile Banking ID cards.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Counted as much as $70,000 in daily funds with manual and machine-assisted methods.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Delivered prompt, accurate and excellent customer service.
Directed specific questions to appropriate branch personnel.
Adhered to financial services security and audit procedures.
Adhered to regulatory and company security and audit procedures.
Sales Consultant, 05/2019 to 10/2020 Ryan Lawn & Tree – Saint Louis, MO,
Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
Generated sales by executing complete sales cycle process from prospecting through contract negotiations and closings.
Handled credit and debit card payment processing to complete purchasing experience.
Priced out products upon request of customers.
Provided advice to customers regarding suitable product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Listened to customers to understand needs and refer to optimal services.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Valet Attendant, 05/2017 to 10/2019 Hei Hotels & Resorts – Tampa, FL,
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
Parked and retrieved guest vehicles quickly to avoid long wait times and keep workflows running efficiently.
Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
Greeted all guests and answered questions about valet service, directions and local attractions.
Resolved all customer issues to maintain high standards of customer satisfaction.
Collected parking lot fees from customers and issues parking stubs.
Earned good attendance record and built reputation for being on time and ready to work.
Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.
Consistently provided exceptional service and attention to customers and stakeholders.
Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
Cashier, 12/2014 to 01/2016 Southern Auto Group – Chesapeake, VA,
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Processed customer payments quickly and returned exact change and receipts.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers.
Welcomed customers, offering assistance to help find necessary store items.
Education and Training
Bachelor of Science: Business Administration, Expected in 08/2020 University of Alabama At Birmingham - Birmingham, AL GPA:
High School Diploma: , Expected in 05/2015 Sparkman High School - Harvest, AL GPA:
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