Teller resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Self-motivated banking professional offering strong communication and quick thinking skills. Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.

  • Cash dispenser operation
  • Risk management evaluation background
  • Strong sense of banking ethics
  • Account coding specialist
  • Qualified in commercial servicing
  • Excellent communication skills
  • Exceptional customer service
  • Safe and vault operation
  • Currency and coin counter
  • MS Office proficient
  • International funds transfer process expertise
  • Bilingual in Spanish
  • Reliable
  • Approachable
  • Strong work ethic
  • Practiced knowledge of bank security systems
  • Friendly
  • Energetic
  • Flexible
  • Sales expertise
  • Inventory management background
  • Debt and credit management
  • Application preparation
  • Reviewing financial paperwork
  • Completing interviews
  • Verifying information
  • Processing documents
  • Information verification
  • Customer service
  • Computer skills
  • Multitasking
  • Teambuilding
  • Appraisal compilation
  • Preparing applications
  • Finalizing contracts
  • Generating reports
  • Complying with legal statutes
Mortgage Loan Processor, 04/2021 - Current
Citigroup Inc. Tucson, AZ,
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
  • Examined and verified information in loan application and closing documents.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Checked applicant credit, personal references and employment histories.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Filed completed packages quickly and efficiently.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Checked approvals against established bank and government lending standards.
  • Prepared and delivered loan documents to title and escrow teams.
  • Conveyed acceptance or rejection to customers by mail, telephone or in person.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Managed conditions sent from underwriting departments.
  • Created and completed loan submission packages.
Teller, 02/2016 - 05/2021
Desjardins Group Saint Georges, DE,
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
  • Processed loan payments.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Recommended additional products, services and benefits for customers.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Adhered to financial services security and audit procedures.
  • Managed opening and closing times for main branch.
  • Entered member transaction data into online banking software.
  • Processed cash withdrawals.
  • Directed specific questions to appropriate branch personnel.
  • Examined checks for identification and endorsement.
  • Delivered prompt, accurate and excellent customer service.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Assembled in-store marketing displays.
  • Verified amounts and integrity of every check or funds transfer.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Maintained accurate teller drawer using RBU cash recycler to handle all customer bank transactions.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Trained employees on cash drawer operation.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Served approximately 300 plus customers each shift, remaining composed and professional even in high-stress situations.
  • Supplied tellers with coin and currency as needed.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Reported daily averages and shortages to operations department.
  • Maintained confidentiality of bank records and client information.
  • Adhered to regulatory and company security and audit procedures.
Lead VPK Teacher, 04/2015 - 02/2016
Primrose School Ankeny, IA,
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Organized and led activities to promote physical, mental and social development.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Used organic and natural ingredients in all food preparation.
  • Increased student academic performance by diversifying teaching techniques.
  • Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
  • Identified early signs of emotional and developmental problems in children.
  • Administered and documented results of student assessments.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Observed children to record development.
  • Incorporated music, art and theater into lesson planning.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Enforced behavior expectations at all times.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Taught children foundational skills such as colors, shapes and letters.
  • Observed children, using Anecdotal method to record development, interests and skills.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Maintained child-friendly environment with access to outdoor activities.
  • Completed all required documentation for National Head Start program.
  • Promoted good behaviors by using positive reinforcement methods.
  • Worked closely with site director, family care workers, classroom teaching team and other specialists.
  • Instructed two classes for preschool aged children in one school year.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Led support groups to help parents regain and improve parent-child bond.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Preschool Assistant Director, 03/2009 - 02/2015
The Sunshine House Early Learning Academy Anderson, SC,
  • Managed new employee and student files and retrieval requests quickly, which improved filing process.
  • Supported Director by verifying complete financial records accuracy for purchase orders, expense reports and cost center investments.
  • Set travel arrangements and gathered documents for staff meetings and trips.
  • Provided clerical support functions including answering phones.
  • Worked with Early Learning Coalition department and helped to coordinate interdepartmental interactions to streamline and enhance teachers skills.
  • Exceeded specific team goals and resolved issues by partnering with teachers to address all needs.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Eliminated financial discrepancies by tracking hours and customer billing.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Raised funds by organizing multiple events and diligently managed all details to meet deadlines.
  • Drove customer feedback to deliver information to management for corrective action.
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Inspected facility and activities to monitor safety, sanitation and procedures.
  • Created and updated records to document employee and participant information.
  • Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Communicated with parents and fostered strong professional relationships.
  • Managed school's social media accounts to promote positive image to area families.
  • Hired, mentored and monitored qualified childcare staff.
  • Launched marketing campaigns and events to attract community members and increase enrollment.
  • Recruited and trained top-quality educators and support staff to maximize program success.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Established and enforced modern educational standards to support student needs.
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Directed committees of specialists, volunteers and staff to provide technical assistance for childcare programs.
  • Created staffing and facility requirements to support educational offerings.
  • Interpreted government codes to meet safety and security codes.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Manufacturing Manager, 09/2003 - 03/2009
Schwan's Company Baden, PA,
  • Set minimum standards and provided technical guidance and support for design, installation, operation and maintenance of mechanical systems used in manufacturing process.
  • Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports to detect production problems.
  • Oversaw design, procurement and construction from mechanical equipment and reliability perspective and provide input for start-up and operation of mechanical systems.
  • Achieved on-budget performance and production targets through effective management of teams and resources.
  • Enhanced vendor and customer satisfaction ratings by resolving issues efficiently.
  • Achieved maximum performance across safety, maintenance, and production metrics.
  • Exceeded team goals by partnering with staff to share and implement best practices that achieve monthly quotas.
  • Led business development evaluation and business analysis.
  • Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue.
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Collaborated with technical staff to streamline production processes.
  • Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
  • Completed internal audits with efficiency and accuracy.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Strategized long-term business needs and applied customer feedback for process improvements.
  • Managed all areas of manufacturing, safety, inventory control and process implementation.
  • Worked with managers to implement company's policies and goals.
  • Identified and solved complex problems that impacted management and business direction.
  • Trained new employees on safety protocols and company standards.
  • Developed and ran events such as 5S, Kaizen, and Safety Assessments.
Education and Training
FLORIDA CHILD CARE PROFESSIONAL CREDENTIAL (FCCPC): Early Childhood Education, Expected in 05/2013
Tallahassee Community College - Tallahassee, FL
High School Diploma: , Expected in 06/1999
Lake Weir High School - Ocala, FL

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Resume Overview

School Attended

  • Tallahassee Community College
  • Lake Weir High School

Job Titles Held:

  • Mortgage Loan Processor
  • Teller
  • Lead VPK Teacher
  • Preschool Assistant Director
  • Manufacturing Manager


  • High School Diploma

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