Energetic Cashier with 5 years of experience assisting customers in CSR
settings with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.
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Provide courteous and professional teller service to clients.
Complete transactions according to established guidelines; complexity of transactions performed varies by Teller level.
Identifies referral opportunities and makes appropriate referrals.
Ensure compliance with internal controls, operational procedures and risk management policies.
Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the Truist Code of Conduct. Pursue on-going education of Truist products, services, and other lines of business.
Demonstrates mastery of basic teller transaction and balancing duties.
Consistently follows defined procedures for bank operations and client service, including consistent practice of behaviors that contribute to the Exceptional Branch and Exceptional Client Experiences.
Possesses a broader knowledge of banking policies and procedures.
Develops expertise in all types of branch transactions including, but not limited to foreign exchange, night deposits, ATM balancing and more in-depth system knowledge.
Identifying client needs and making appropriate referrals.
•Maintained optimal financial controls by securing funds and making accurate transactions.
•Received regional branch recognition award for outstanding customer service.
•Maintained confidentiality of bank records and client information.
•Adhered to regulatory and company security and audit procedures.
•Established new customer accounts, including checking, savings, lines of credit and loans.
•Helped customers open and close accounts, apply for loans and make sound financial decisions.
•Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees. •Processed all sales transactions accurately and promptly to prevent long customer wait times.
•Managed customer referrals to help financial services team members capitalize on sales changes.
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