Teller Resume Example
Energetic Cashier with 5 years of experience assisting customers in CSR
settings with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.
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Provide courteous and professional teller service to clients.
Complete transactions according to established guidelines; complexity of transactions performed varies by Teller level.
Identifies referral opportunities and makes appropriate referrals.
Ensure compliance with internal controls, operational procedures and risk management policies.
Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the Truist Code of Conduct. Pursue on-going education of Truist products, services, and other lines of business.
Demonstrates mastery of basic teller transaction and balancing duties.
Consistently follows defined procedures for bank operations and client service, including consistent practice of behaviors that contribute to the Exceptional Branch and Exceptional Client Experiences.
Possesses a broader knowledge of banking policies and procedures.
Develops expertise in all types of branch transactions including, but not limited to foreign exchange, night deposits, ATM balancing and more in-depth system knowledge.
Identifying client needs and making appropriate referrals.
- Provide exceptional customer service and building relationships
- Presents and explains to members and prospective members the financial services and products
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts
- Identify transaction mistakes when debits and credits do not balance
- Prepare and verify cashier's checks
- Arrange monies received in cash boxes and coin dispensers according to denomination
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due
- Resolve problems or discrepancies concerning customers' accounts
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center's daily operation
- Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices
- This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales
- This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Responsibilities
Customer Service, Sales, & Marketing: Actively assist in meeting the center's performance metrics as defined by management - Understand, recommend, and sell financial products and services to customers
- Build strong relationships with current and prospective customers, in person and over the phone
- Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required
- I worked in Shoes Department
- Helped customers find specific products, answering questions and offering advice
- Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current
- Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
- Increased sales [Number]% by suggesting specific purchases to customers and [Action]
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft
- Worked closely with front-end staff to assist customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
•Maintained optimal financial controls by securing funds and making accurate transactions.
•Received regional branch recognition award for outstanding customer service.
•Maintained confidentiality of bank records and client information.
•Adhered to regulatory and company security and audit procedures.
•Established new customer accounts, including checking, savings, lines of credit and loans.
•Helped customers open and close accounts, apply for loans and make sound financial decisions.
•Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees. •Processed all sales transactions accurately and promptly to prevent long customer wait times.
•Managed customer referrals to help financial services team members capitalize on sales changes.
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Resume Overview
School Attended
- Martirez De Giron
Job Titles Held:
- Teller
- CSR/Teller
- CSR
- Cashier
Degrees
- Bachelor of Science
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