LiveCareer-Resume

teller resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Positive, upbeat Customer brings more than 5 years of customer-facing experience as well as over the phone in a fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Skills
  • Computer proficiency
  • Leadership experience
  • Excellent written and verbal communication (in-person/phone/fax/email/mail)
  • Time and task management
  • Excellent people skills
  • Ability to work under pressure
  • Organization
  • Empathy
  • Claims and customer service skills
  • Conflict Management
  • Compassion
  • Patience
  • Attention to detail
  • Goal-Oriented
Experience
10/2021 to Current
Teller Central Bancompany Shawnee, KS,
  • Maintained confidentiality of bank records and client information.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Reported daily averages and shortages to operations department.
  • Balanced daily cash deposits and vault inventory with zero error rate.
04/2018 to 09/2021
Supervisor Db Schenker Salt Lake City, UT,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Planned and managed resources to consistently meet production, quality and cost goals.f
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
03/2017 to 03/2018
Balance Transfer Agent Discover City, STATE,
  • Overcame objections by applying advanced training and persuasion techniques.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Reviewed accounts to determine payment plan compliance.
  • Processed payments over phone and set up recurring drafts.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Taught agents successful strategies for positively influencing customer experiences, maintaining control of call flow and de-escalating conflicts.
Education and Training
Expected in 03/2020 to to
:
Academy of Emergency Services - Mesa, AZ,
GPA:
  • Major in Emergency medical technician
  • 3.2 GPA
Expected in 05/2017 to to
High School Diploma:
Ironwood High School - Glendale, AZ
GPA:

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Resume Overview

School Attended

  • Academy of Emergency Services
  • Ironwood High School

Job Titles Held:

  • Teller
  • Supervisor
  • Balance Transfer Agent

Degrees

  • High School Diploma

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