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Teller Resume Example

Resume Score: 80%

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TELLER
Professional Summary

Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling processes and management principles.

Capable individual with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Experienced with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Well-versed in industry regulations and asset protection strategies.

Talented and adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Banking professional with 12 years experience delivering value-added risk management solutions.

Skills
  • Well Versed in Night and safe deposit procedures
  • Proficient with Cash recyclers
  • ATM custodian
  • Consumer banking specialist great at relationship building and management
  • Strong account analysis skills
  • Very knowledgeable in Compliance, banking laws and regulations
  • Goal, Detailed, and people oriented
  • Excellent time management skills
  • Analytical and self-sufficient
  • Sale expertise with banking products
  • Precise cash handling expertise through the years as a teller, Vault teller, ABM, LTOS, and Personal Banker
  • Certified Mentor/Medallion Certified/Notary Public
  • Teller, ATM, Cash Recycler, & Vault Audits
  • Branch Scheduling
Work History
Teller, 11/2007 to Current
Chase Bank – Muncie, IN
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Coordinated daily cash reconciliation in high-volume location
  • Maintained balancing record with extreme rate of accuracy
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
  • Continued education on current banking products and services through Chase's online training program
  • Collected member loan payments
  • Organized, stocked and maintained teller window area
  • Assisted customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals
  • Maintained friendly and professional customer interactions
  • Maintained teller drawer to perform bank transactions
  • Enthusiastically greeted customers and offered dedicated service during entire transaction improving bank satisfaction ratings
Assistant Manager/Lead Teller Operations Specialist, 11/2007 to Current
Chase Bank – Muncie, IN
  • Protected company assets with strategic risk management approaches.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Assessed employee performance and developed improvement plans.
  • Resolved escalated customer issues and boosted retention rates.
  • Met deadlines by proactively managing individual and team tasks and implementing processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Processed quarterly teller, vault, and ATM audits with zero error rate.
  • Maintained all audit and branch schedules.
  • Managed the Northwest Plaza branch for 9 months during a transition period. I received a perfect audit score for the branch in regards to being operationally sound during that time.
  • Helped coordinate the three to one consolidation of Northwest Plaza as two branches closed.
Personal Banker, 11/2007 to Current
Chase Bank – Muncie, IN
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Performed vault duties to handle large deposits and distribute currency to coworkers.
  • Processed customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Established rapport with new clients to increase satisfaction and loyalty.
Office Assistant , 06/1999 to 11/2007
HDRK Company – Albany, IN
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Prepared and mailed invoices to customers, processed payments and documented account updates
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Answered and quickly redirected multiple calls per day to owner
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Ensured business records were accurate by consistently updating customer information
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
Education
High School DiplomaDelta High School - Muncie, IN
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Resume Overview

Companies Worked For:

  • Chase Bank
  • HDRK Company

School Attended

  • Delta High School

Job Titles Held:

  • Teller
  • Assistant Manager/Lead Teller Operations Specialist
  • Personal Banker
  • Office Assistant

Degrees

  • High School Diploma

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