LiveCareer-Resume

teller clo resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols. Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assists customers in setting up new services, moving funds and meeting any banking need. Excellent verbal and written communication skills combined with open and upbeat nature.

Skills
  • MS Office proficient
  • Qualified in commercial servicing
  • Risk management evaluation background
  • Excellent communication skills
  • Exceptional customer service
  • Debt and credit management
  • Energetic
  • Approachable
  • Reliable
  • Flexible
  • Friendly
  • Strong work ethic
Experience
Teller/CLO, 08/2018 - Current
Arby's, Llc Paragould, AR,
  • Fulfilled diverse duties to provide customer service, operate money counters, balance cash drawers, maintain accounts and perform requested transactions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Directed specific questions to appropriate branch personnel.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Adhered to financial services security and audit procedures.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Managed opening and closing times for main branch.
  • Established new customer accounts, including checking, savings, lines of credit and loans.
  • Supplied tellers with coin and currency as needed.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Recommended additional products, services and benefits for customers.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Reported daily averages and shortages to operations department.
  • Trained employees on cash drawer operation.
  • Examined checks for identification and endorsement.
Shift Lead, 08/2017 - 08/2018
Ssp Group Queens, NY,
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Completed opening and closing duties to facilitate business operations.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Server, 08/2016 - 08/2017
Arby's, Llc Parma, OH,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Greeted newly seated guests quickly and efficiently.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Shift Lead, 08/2012 - 08/2016
KFC City, STATE,
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Completed opening and closing duties to facilitate business operations.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Delegated tasks to employees and monitored activities and task completion.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Resolved customer complaints and reported issues to senior management.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Assisted with performance reviews to identify areas of improvement.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Education and Training
Bachelor of Science: Biology, Expected in 01/2023
-
Utah Valley University - Orem, UT
GPA:
Status -
Associate of Science: Biology, Expected in 05/2018
-
Utah Valley University - Orem, UT
GPA:
Status -
High School Diploma: , Expected in 06/2014
-
Jordan High School - Sandy, UT,
GPA:
Status -

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Resume Overview

School Attended

  • Utah Valley University
  • Utah Valley University
  • Jordan High School

Job Titles Held:

  • Teller/CLO
  • Shift Lead
  • Server
  • Shift Lead

Degrees

  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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