Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assists customers in setting up new services, moving funds and meeting any banking need. Excellent verbal and written communication skills combined with open and upbeat nature.
Skills
Currency and coin counter
International funds transfer process expertise
Strong sense of banking ethics
Debt and credit management
Cash dispenser operation
Risk management evaluation background
Excellent communication skills
Exceptional customer service
Safe and vault operation
Qualified in commercial servicing
MS Office proficient
Approachable
Reliable
Energetic
Strong work ethic
Experience
Teller, 03/2018 - 11/2019 Cit Group – Liberty, SC,
Maintained confidentiality of bank records and client information.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Adhered to financial services security and audit procedures.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Identified and reported suspicious behavior to security personnel as appropriate.
Directed specific questions to appropriate branch personnel.
Opened new checking, savings and lines of credit for customer accounts.
Entered member transaction data into online banking software.
Assessed daily reports and generated notification letters to delinquent account holders.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
Kept teller window areas clean, organized and fully stocked.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Balanced bank's vault of daily cash for withdrawals and deposits.
Entered transactions into computer and issued customer receipts.
Completed monthly audits and managed overdraft reports.
Processed sales transactions to prevent long customer wait times.
Explained bank services, financial products and applicable fees to customers.
Performed currency transaction reports for foreign currency.
Cashier Logistics, 04/2016 - 02/2018 Applied Card Systems – Wilmington, DE,
Relayed information between drivers and recipients regarding ETA and potential delays.
Logged, processed and followed up on merchandise authorization shipments in databases.
Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving.
Dispatched information to service providers to schedule freight movement.
Audited and approved weekly invoices for customer accounts to facilitate accurate billing.
Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
Determined appropriate licensing requirements and product classification for import and export shipments.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Conducted research on logistics operations and performed literature reviews, interviews and site visits.
Assessed proposed changes for potential impacts to region and evaluated driver capacity and overflow.
Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Checked items into computer system, printed labels and directed to storage locations.
Printed, picked and packed items for shipment according to tight schedules.
Worked with vendors to obtain optimal prices and delivery schedules.
Obtained and coordinated materials required to meet contract objectives.
Designed and implemented techniques to reduce time and costs required to obtain and move goods.
Developed proposals with detailed cost estimates outlining logistics plans.
Bank Teller, 10/2014 - 01/2016 First National Bank Texas – City, STATE,
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Explained bank services, financial products and applicable fees to customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Assessed daily reports and generated notification letters to delinquent account holders.
Directed specific questions to appropriate branch personnel.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Maintained confidentiality of bank records and client information.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Opened new checking, savings and lines of credit for customer accounts.
Welcomed customers and offered pleasant service during entire transaction.
Education and Training
High School Diploma: , Expected in 06/2014 - Richard King High School - Corpus Christi, TX, GPA:
Associate of Arts: , Expected in 05/2022 - San Jacinto College District - Houston, TX, GPA:
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