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Highly observant security professional accustomed to working alone to maintain security at medical & cash handling facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Experienced in providing emergency response, solving conflicts and completing background searches.
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•Maintains a professional image and demeanor at all times consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics. Delivers friendly, caring service to internal and external members.
•Responsible for receiving new ITMs, confirming the correct equipment is received and performing all necessary software diagnostics to ensure software can be appropriately installed on the ITM.
•Installs ITM software on machines in the ITM warehouse and tests the software to ensure the machine is ready to move to production locations; installs software updates at ITM locations as necessary.
•Troubleshoots and evaluates any mechanical failures of ITMs, determining repair or replacement of parts and carrying out the necessary maintenance or replacement installations.
•Performs regular physical checks of the Credit Union ITMs, visually inspect for burned out bulbs, check depository for proper operations and inspect the exterior, screen and immediate surrounding area
•Confirms the functional operation of the receipt, journal, statement and depository printers; replenish or replace any necessary paper and printer cartridges or ribbons as needed.
•Ensures that all ITMs are properly maintained, including but not limited to; clearing currency jams, receipt, journal and statement paper jams, cleaning the card reader and checking and clearing the media transports.
•Recommend process improvements to streamline RFCU’s current ITM setup and processes and assists in researching new equipment and systems.
•Complies with all applicable regulatory requirements and Credit Union policies and procedures.
•Adheres to all security procedures and maintains strict confidentiality of all member information.
•Completes training and self-study to achieve and maintain required knowledge of Credit Union products, services and overall operations.
•Completes required on-line regulatory and compliance training, on a semi-annual basis, including but not limited to; Bank Secrecy Act, Anti-Money Laundering and USA Patriot Act.
•Works scheduled hours and maintains punctuality.
•Performs other related duties as assigned or requested.
- Adheres to regulatory and company security and audit procedures
- Promotes facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
- Researches and resolves customer issues on personal savings, checking and lines of credit accounts
- Verifies amounts and integrity of every check or funds transfer.
- Assembles in-store marketing displays
- Increases knowledge of banking products and services by actively participating in available training classes and workshops offered to employees
- Adheres to strict guidelines regarding financial and customer data to avoid breaches and information misuse
- Maintains confidentiality of bank records and client information
- Recommends additional products, services and benefits for customers
- Delivers prompt, accurate and excellent customer service
- Patrolled Huntsville Hospital and other Health System areas within a twelve hour timeframe to protect facilities and patients/travelers
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits
- Screened guests entering premises using metal detector machines
- Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
- Checked passes and credentials of persons seeking to enter property and issued passes for guests
- Worked with local and federal law enforcement agents to coordinate apprehensions
- Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items
- Monitored 100+ security cameras and fire, building and alarm systems
- Maintained safety by quickly responding to alarms and investigating disturbances
- Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement
- Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity
- Created an ATM Employee User-Guide for use on a branch level
- Picked up and delivered anywhere between 10-50 orders daily
- Loaded and balanced ATM machines along route
- Issued and received receipts from customers to verify transfer of valuables
- Drove armored vehicles along established routes to transport valuables to destination
- Carried minimum of 25 pounds by hand up to several hundred yards by cart
- Assisted with all transport functions in movement of 15 vehicles for a unit consisting of 32 team members
- Operated and performed preventive maintenance on wheeled vehicles and equipment valued at $35,000.00 in order to transport personnel, supplies and equipment
- Trained and mentored new team members, providing assistance when needed and advising on how to perform daily duties
- Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance
- Secured priceless and irreplaceable documents against threats of terrorism and sabotage
- Called and coordinated with police, fire and EMT services
- Checked and secured building entrances
- Patrolled premises regularly to maintain safety of employees and visitors
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
- Communicated with wait staff regarding customer requests, dietary concerns and allergy questions
- Operated all kitchen equipment safely to avoid injuries
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity
- Kept bar area clean in accordance with the company's guidelines as well as the requirements of the local health department
- Supervised catering staff and made sure to uphold quality standards while adhering to all safety regulations
- Supervised the front of the house crew, up to 5 people per shift
Sparkman High School - Harvest, AL,
Calhoun Community College - Tanner, AL
- Department of Transportation (D.O.T.) Certified
- TASER Conducted Electrical Weapon Certified
- International Association for Healthcare Security and Safety (I.A.H.S.S.) Basic Training Certified
- Oleoresin Capsicum Aerosol Training (O.C.A.T.) Certified
- Armed Alabama Security Officer License
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Resume Overview
School Attended
- Sparkman High School
- Calhoun Community College
Job Titles Held:
- ITM Maintenance Technician
- TELLER
- SECURITY OFFICER
- ARMORED SERVICE TECHNICIAN
- COOK/BARTENDER
Degrees
- High School Diploma
- Associate of Applied Science
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