Highly observant security professional accustomed to working alone to maintain security at medical & cash handling facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Experienced in providing emergency response, solving conflicts and completing background searches.
•Maintains a professional image and demeanor at all times consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics. Delivers friendly, caring service to internal and external members.
•Responsible for receiving new ITMs, confirming the correct equipment is received and performing all necessary software diagnostics to ensure software can be appropriately installed on the ITM.
•Installs ITM software on machines in the ITM warehouse and tests the software to ensure the machine is ready to move to production locations; installs software updates at ITM locations as necessary.
•Troubleshoots and evaluates any mechanical failures of ITMs, determining repair or replacement of parts and carrying out the necessary maintenance orreplacement installations.
•Performs regular physical checks of the Credit Union ITMs, visually inspect for burned out bulbs, check depository for proper operations and inspect the exterior, screen and immediate surrounding area
•Confirms the functional operation of the receipt, journal, statement and depository printers; replenish or replace any necessary paper and printer cartridges or ribbons as needed.
•Ensures that all ITMs are properly maintained, including but not limited to; clearing currency jams, receipt, journal and statement paper jams, cleaning the card reader and checking and clearing the media transports.
•Recommend process improvements to streamline RFCU's current ITM setup and processes and assists in researching new equipment and systems.
•Complies with all applicable regulatory requirements and Credit Union policies and procedures.
•Adheres to all security procedures and maintains strict confidentiality of all member information.
•Completes training and self-study to achieve and maintain required knowledge of Credit Union products, services and overall operations.
•Completes required on-line regulatory and compliance training, on a semi-annual basis, including but not limited to; Bank Secrecy Act, Anti-Money Laundering and USA Patriot Act.
•Works scheduled hours and maintains punctuality.
•Performs other related duties as assigned or requested.
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