Teller Resume Example Mercantile Bank Corporation

TELLER

Core Qualifications

Microsoft Office 2003, 2007, 2010 Word, PowerPoint, Excel, Access

Type 45 wpm

5123 kph

Education

Masters : Health Administration, 2011UNIVERSITY OF PHOENIX － City, State

Health Administration

Bachelor of Science : Health Administration, 2009UNIVERSITY OF PHOENIX － City, State

Health Administration

Associate of Arts : Business Management, 2007UNIVERSITY OF PHOENIX － City, State

Business Management

High School Diploma : Honors, 1998ENSLEY MAGNET HIGH SCHOOL － City, State

Professional Experience

Teller
October 2013 to April 2014Mercantile Bank Corporation － Pisgah , OH

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Explain, promote, or sell products or services such as Netspend cards, money orders, and payday loans using computerized information about customers to tailor recommendations.
Process and maintain records of customer loans.
Perform clerical tasks such as typing, filing, and faxing.
Receive loan, or public utility bill payments, verifying payment dates and amounts due.

Teleservice Representative
July 2012 to January 2013Kaiser Permanente － Woodland Hills , CA

Refer unresolved customer grievances to designated departments for further investigation.
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
Answer applicants' questions about benefits and claim procedures.

Billing Clerk
May 2012 to September 2012Family Health Centers Of San Diego, Inc. － Hillcrest Fhc-Annex - San Diego , CA

Operate computers programmed with accounting software to record, store, and analyze information.
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
Operate 10-key calculators, computers, and copy machines to perform calculations and produce documents.
Comply with federal, state, and company policies, procedures, and regulations according to the Department of Transportation.
Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
Perform general office duties such as filing, answering telephones, and handling routine correspondence.

Assistant Manager
January 2010 to April 2011Schlotzsky's Deli － Sulphur Springs , TX

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance.
Count money and make bank deposits.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and drive-thru.
Order and purchase equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.

Operations Manager/ Zone Merchandise Supervisor
October 2008 to December 2009Medstar Research Institute － Alexandria , VA

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

DSL Customer Assistant
February 2008 to October 2008AT&T － City , STATE

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Solicit sales of new or additional services or products.
Order tests that could determine the causes of product malfunctions.

Clinical Aide
January 2005 to January 2008MEDICAL STAFFING NETWORK － City , STATE

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
Assist nurses or physicians in the operation of medical equipment or provision of patient care.
Change bed linens or make beds.
Collect specimens, such as urine, feces, or sputum.
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
Feed patients or assist patients to eat or drink.
Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.

Skills

10-key, accounting, accounting software, accounts payable, adding machines, auditing, Balance, benefits, calculators, clerical, cost reduction, credit, delivery, direction, documentation, faxing, filing, financial, financial statements, forms, funds, general office duties, inventory, legal, Access, Excel, money, Microsoft Office, PowerPoint, Word, nursing, personnel, copy machines, policies, processes, quality, recording, repairs, reporting, safety, sales, staffing, tables, telephone, telephones, training programs, Transportation, typing, Type 45 wpm, written

Resume Overview

School Attended

UNIVERSITY OF PHOENIX
ENSLEY MAGNET HIGH SCHOOL

Job Titles Held:

Teller
Teleservice Representative
Billing Clerk
Assistant Manager
Operations Manager/ Zone Merchandise Supervisor
DSL Customer Assistant
Clinical Aide

Degrees

Masters : Health Administration , 2011
Bachelor of Science : Health Administration , 2009
Associate of Arts : Business Management , 2007
High School Diploma : Honors , 1998

Teller Resume Example

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