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Teller Resume Example

Resume Score: 80%

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TELLER
Summary

Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Skilled bank teller ready to take on new challenges with organization that appreciates attention to detail and commitment to excellence. Offers experience in banking and customer service. Considered honest, hardworking and customer-focused.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Exceptional customer service
  • Strong sense of banking ethics
  • Debt and credit management
  • Excellent communication skills
  • Friendly
  • Practiced knowledge of bank security systems
  • Energetic
  • Reliable
  • Strong work ethic
  • Flexible
  • Approachable
Experience
Teller
Yorkville, ILEarthmover Credit Union/May 2019 to Current
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs and maintain accounts.
  • Balanced daily cash deposits with zero error rate.
  • Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified amounts and integrity of every check or funds transfer.
  • Counted as much as $28,000 in daily funds with manual and machine-assisted methods.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Liaised between bank branches regarding best practices and operations.
  • Maintained confidentiality of bank records and client information.
  • Reported daily averages and shortages to operations department.
  • Maintained accurate teller drawer using grouping technique to handle all customer bank transactions.
  • Examined checks for identification and endorsement.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Processed cash withdrawals.
  • Directed specific questions to appropriate branch personnel.
  • Delivered prompt, accurate and excellent customer service.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Served approximately 80 customers each shift, remaining composed and professional even in high-stress situations.
  • Managed opening and closing times for the main branch.
  • Processed treasury, tax and loan payments.
  • Recommended additional products, services and benefits for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Customer Service Cashier
Plano, ILRural King /Jun 2018 to Apr 2019
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted closing managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Grocery Stocker
Yorkville, ILJewel Osco/Oct 2017 to May 2018
  • Updated signage to reflect current prices and help promote target merchandise.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Assisted customers based on currently available product, promotional and policy information.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Added labels to products, rotated current stock and professionally arranged merchandise.
  • Maintained tidy, clean and trash-free work areas.
  • Notified management immediately of any spills or product issues enabling quick clean-up and remediation.
  • Assessed floor displays to determine which merchandise required restocking.
  • Provided friendly and knowledgeable service to all guests.
  • Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
Education and Training
High School DiplomaSomonauk High SchoolMay 2018Somonauk, IL
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Resume Overview

Companies Worked For:

  • Earthmover Credit Union
  • Rural King
  • Jewel Osco

School Attended

  • Somonauk High School

Job Titles Held:

  • Teller
  • Customer Service Cashier
  • Grocery Stocker

Degrees

  • High School Diploma

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