Customer-focuses professional with over 10 years' experience who is looking to take next career step in customer service and leadership.History of success in de-escalating customer issues,enhancing customer experiences and satisfaction,and uniting teams to deliver exceptional service.
2014-2015 Platinum Award Winner.
Teller 3Jan 2012 to Apr 2016 SunTrust Bank
Follows defined best practices for client interaction and service.
Accepting deposit, cash and non cash transaction, payments, balancing, and recording transaction in accordance.
Identifies referral opportunities and makes appropriate referrals.
Assisting client transaction and service needs with additional activities related to sales opportunities based on the branch goals.
researched and resolved customer issues .
Assistant ManagerJan 2004
Performs all secretarial and clerical duties for the management.
Prepares and administers payroll records as required.
Answers phone and Performs lunch time cashier duties.
Maintains all store files, including records of all correspondence directly to or sent from the restaurant, periodic inventory records, personnel records and sales records.
Partially responsible for accounting controls in the restaurant.
Maintains the store reports, accounting records, bank records.
accounting, cashier, clerical, client, client interaction, inventory, Microsoft Excel, Microsoft Outlook, Microsoft Word, payroll, personnel, sales, secretarial, phone