Teleservice Representative March 2010 to September 2010S KILLS
Administrative professional offering excellent communication and computer skills.
Meets deadlines and works with a high level of multicultural awareness and adaptability.
Highly organized and meticulous Administrative Assistant with experience in corporate office settings.
Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.
Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.
Tele-service Representative] who continually maintains a positive attitude while interacting with demanding clients.
Serves as the primary point of contact for both in-house and external phone and website queries.
Technically-adept [Human Resources Assistant] with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations for top executives.
Senior Human Resources Sergeant] who goes above and beyond basic administrative tasks and takes on multiple projects at once.
Excellent work ethic and strength in boosting company morale.
Quality-focused [Senior Human Resources Sergeant] committed to approaching administrative tasks with tenacity and attention to detail.
Human Resource Assistant November 2008 to February 2010Social Security Administration － Saint Louis, MO
Interviewed callers on a daily basis to obtain information, to furnish information, and provide guidance, resolve problems with payments or eligibility status, investigated and resolved situations pertaining to nonpayment of benefits, premium reimbursement delays, cancellation of coverage involving Medicare Insurance issues and problems with disruption of benefits as related to Medicare and other programs, and redirected calls to various social services, private, non-profit, and other government agencies.
Due to the complexity of the policies, provisions and frequent changes in the law governing Social Security Administration programs, I frequently made reference to numerous sources of Agency information, including on-line technical manuals and locally-prepared guidelines.
Serves as lead technician and principle assistant to the Team Leader on one or more of the following activities of the Training Support Team.
Manage sustainment training and Active Duty Operational Support- Reserve Component requirements program and managing the training site codes.
Participates in team building activities, including consensus decision making, group/team problem solving, development of team objectives and process improvement activities.
Supports team objectives and commits to teamwork by sharing knowledge and skills with others, assisting team members, and responding constructively to views expressed by others.
Analyzes training request for completeness and insures compliance with regulatory guidance and Department of the Army policies.
Utilizes the Army Human Resources Command, Automated Orders and Resources System (AORS) to determine Soldier qualifications, and their availability to perform the requested mission.
Coordinates with United States Army Reserve Command (USARC), Office Chief Army Reserve (OCAR), Forces Command (FORSCOM), Joint Task Force Six, and other outside agencies and commands to gather additional information when needed and to secure additional funding when needed.
Determines the type of orders to be processed, assigns a requirement request number by identifying the correct command code, installation code, funding code, and the training type.
Initiates request to create a new training site code if there is no training site code for the location.
Reviews availability of funding prior to the orders being released.
Coordinates with the Officer Personnel Directorate and the Enlisted Personnel Directorate once the requirement request is released to insure timely processing of the Soldiers orders.
Assesses AORS to make recommended improvements in the orders processing systems.
Recommendations are prepared and coordinated with the Information Management personnel.
Interprets Army Regulations to determine if ACTIVE Duty for Training (ADT) or Active Duty Operational Support Reserve Component (ADOS-RC) is the appropriate forms of duty regardless of the level of command requesting the tour.
Advises the requesting agency when a request does not appear to meet regulatory or legal requirements.
Coordinates with the Department of the Army policy office when an exception to policy is needed after advising the requesting agency.
Monitors the status of funds and coordinates with outside agencies to secure funding.
Makes independent decisions to transfer funds between accounts as needed.
Coordinates with Resource Management (RM) to insure funding is in the appropriate account.
Prepares reports as needed to show the availability of funds.
Performs administrative duties such as answering telephone inquires or referring the inquiry to the appropriate source.
Determines the appropriate area to file supporting documentation for all processed orders.
Prepares memorandums, information papers, and briefing slides as needed.
Performs other duties as assigned.
Received Time off award for exceptional job performance.
December 2002 to September 2008U. S. Army － Saint Louis, MO
Provide career guidance for 4,354 Individual Ready Reserve Soldiers for the Maneuver Fires and Effects Fires Branch.
Analyze mission requirements and available resources and provide input to the Team Chief accordingly.
Monitor progress on mission tasking including all mission referrals.
Ensure IRR and DIMA personnel qualify for continued service through reenlistments and mobilization readiness.
Collects, assembles and tabulates data onto excel spreadsheets to aid in the career management processes.
Apply extensive technical knowledge to monitor the military functions, which support the Army's personnel management system to include military personnel actions, personnel management, and personnel records.
Maintains Soldiers records by verifying appropriate database information is complete and correct.
Routinely communicates electronically and telephonically with Soldiers to provide advice and career guidance on the importance of military education and its impact on promotions, and career development.
Plans, organizes and provides technical expertise to both officer and enlisted personnel concerning reassignments, promotions, awards, evaluations, casualty management, line of duty investigations, reclassification, requisitions, records maintenance, and entitlements.
Regularly conducts researches, analyze, interpret regulatory guidance and personnel policy guidance established by the Army G-1 and makes recommendation based on a variety of information sources, personnel and command requirements and military publications.
Advises Soldiers of current opportunities and recommends actions to be taken on training request to ensure compliance with Army regulations.
Establish rapport with Soldiers in order to establish a long term point of contact for questions on career progression and reenlistment.
Keep in touch with the status and progress of work, and make daily adjustments in accordance with established priorities.
Works independently, establishes daily management procedures to ensure conformance with policies, priorities, and previous expressed decisions.
Utilize a wide variety of office equipment, and a number of software systems including Microsoft Access, Excel, Outlook, PowerPoint and Word.
Proficient in the usage of the following Data bases Reserve Database Maintenance System (RDMS), Automated Order and Resource System (AORS), Soldier management System (SMS), and some experience with Army Training Requirement and Resources System (ATRRS).
Southwestern Illinois College － Belleville, IL
Effectively trained over 18 career managers assigned to the division on the promotion process.
Developed team Standard Operating Procedures for the IRR promotion process.
Selected to preform duties as Officer in Charge for a two month period accountable for a 25 member administrative team.
Displayed multi tasking abilities by completing over 438 cases during the 2 month period while preforming duties as Non Commissioned Officer in Charge.
Participated in team building activities including consensus decision making.
Provided high quality career life-cycle management and services to over 2,000 Soldiers from November 2005 thru June 2007.
Provided career guidance to over 4,000 Soldiers from July 2007 thru September 2008.Processed over 95% of the promotion orders for the Directorate with less than 1% error rate.
Documented over 375 cases into the Soldier Management System with less than 2% error rate.
A DDITIONAL INFORMATION.
Associate of Science : Business Administration/Management, 2011Lewis and Clark Community College － Godfrey, ILBusiness Administration/Management
Associate of Applied Science
Department Of Defense
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