SEARCH

Telephone sales person Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
TELEPHONE SALES PERSON
Career Focus
For 33 years I made a career in the US Postal Service. I was a manager from 1988-2012 when I retired. The last 6 years of service I was as an analyst for a district which consisted of three states ( ME,NH,VT) with offices in nearly every town. I also established a small business of my own in the photography field which I still operate today. I own and operate a photography studio from home now but have had three different commercial locations in the past. I have also worked in sales for companies such as: Publix Grocery stores LL Bean Temptations Frozen Drinks and Desserts Auto dealership H & R Block First National Grocery stores My experience is extensive regarding customer service, accounting, safety, teamwork, training others and all aspects of managerial duties.
Core Qualifications
  • Photoshop editing software Apple and Microsoft experience
  • Microsoft Office products Adobe Lightroom
  • Template Web design Adobe Illustrator
  • Inventory control procedures Banking and financial services background
  • Employee scheduling Mathematical aptitude
  • Cash handling accuracy Organized work ethics
  • Detail-oriented Time management skills
  • Personnel training and development Strong communication experience
  • Excellent multi-tasker
  • Team building
Accomplishments
  • Awarded 6 merit increases during the first 6 years of employment.
  • Award system ended thereafter.
  • Met monthly sales goals for 15 months straight.
  • Received numerous "exceeds expectations" ratings on performance reviews.
  • Completed 33 successful years with the same large federal service company.
  • Personal Business Accomplishments Owned and started Frozen desserts businees in Mall environment for 5 years before selling business.
  • Own and operate Photography business since 2001 included three commercial locations at times.
  • Currently operated out of home.
  • The genres included portraits, weddings, sports leagues, dance groups, modeling, product photography and real estate photography with some experience in architectural buildings.
  • Am currently expanding to include wildlife and landscape on a personal basis.
Professional Experience
03/2009 to 08/2012Postmaster US Postal ServiceRumford, ME
  • Decision making and problem solving.
  • I met with letter carriers in my office reiterating there duties and my expectations.
  • Trained where needed.
  • Redirected route line of travel in an effort to save the company time without overloading employees.
  • The results were a savings of 12% in hours which equated to approx.
  • 14,000 in salaries annually Planning and scheduling.
  • A nearby post office was about to close and the local POB holders had to be absorbed by my larger office and placed on a roadside delivery route.
  • I met with patrons and delivery personnel as well as personally driving and mapping out potential delivery line of travel options.
  • The result was a smooth transition for customers and delivery employees for door to door delivery of the mail on a consistent daily routine.
  • Employee Development During my visits and consultations with many post offices in New England I found that unlike many national businesses each office functioned differently without consistent operations and methods many of them less efficient as they could be.
  • I researched USPS manuals and reference material for proper methods from headquarters.
  • Some were left to district level interpretation so I took the initiative to develop a "District Guidebook" and electronic slideshow for postal operations.
  • I messaged this data to all 554 postoffices within the three state district then followed up with hands on webinars and office visits to help explain and instill these guidelines with employees.
  • The results were astounding and well received by all managers in the field as well as executive managers.
  • The district began operating more as a team rather than each office left alone to interpret broad regulations.
  • In the first year alone we captured 6% of the operating hours which equated to $340,000.
Telephone sales person10/1999 to 01/2000LL BeanLewiston, ME
  • Processed an average of 200 transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings.
  • Consulted with customers on the latest styles and trends.
  • Informed customers about all product lines and services offered by the company.
Tax Preparer01/1980 to 04/1980
  • Processed an average of 30 transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Offered exceptional customer service to differentiate and promote the company brand.
Produce Manager06/1975 to 06/1979First National Grocery StoreSkowhegan, ME
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Educated customers on product and service offerings.
  • Oversaw all daily operations.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Offered direction and gave constructive feedback to motivate team members.
  • Recruited, hired, developed and retained retail talent for the company.
Education
Associate of Science: Business Administration1990University Of MaineAugusta, MEBusiness Administration
Certificate: aircraft piloting1982Central Maine Community CollegeAuburn, ME
Diploma1974Skowhegan Area High School
Certificate: Photography -1983
Skills
Adobe, Adobe Illustrator, Photoshop, Apple, Banking, Cash handling, customer satisfaction, customer service, Decision making, delivery, Detail-oriented, direction, driving, editing, financial, interpretation, Inventory control, listening, mail, office, Microsoft Office products, neat, personnel, Personnel training, Photography, problem solving, retail, scheduling, phone, Time management, Employee Development, Web design
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Postmaster US Postal Service
  • LL Bean
  • First National Grocery Store

School Attended

  • University Of Maine
  • Central Maine Community College
  • Skowhegan Area High School

Job Titles Held:

  • Telephone sales person
  • Tax Preparer
  • Produce Manager

Degrees

  • Associate of Science : Business Administration 1990
    Certificate: aircraft piloting 1982
    Diploma 1974
    Certificate: Photography -1983

Similar Resumes

View All
Telephone-Sales-Representative-2-resume-sample

Telephone Sales Representative 2

Safelite Auto Glass

Indianapolis, Indiana