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Telemarketer Sales Representative Resume Example

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TELEMARKETER SALES REPRESENTATIVE
Summary
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  • Math.random()|0}var e=null,n=0,r=window.crypto||window.msCrypto;r&&r.getRandomValues&&(e=r.getRandomValues(new Uint8Array(31)));for(var o,i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx",a="",s=0;s Loading 20 Professional Resume Designs Loading 64,282 Pre-written Samples Loading 152 Writing Tips Loading Customer Service Help Loading Fonts and Design Tools Summary Rename Hardworking and reliable associate with strong ability in working with others and working proficiently. Offering a great personality, with a puntual attitude and I perform well with others. Highly organized, proactive and punctual with team-oriented mentality.
Skills
  • Performance-driven
  • Product and service understanding
  • Consumer behavior
  • Communications
  • Customer service
  • Invoice generation
  • Organization
  • Problem resolution
  • Account updates
Experience
Telemarketer Sales Representative, Holiday Inn Club Vacations, April 2017-March 2020Pantego, TX
  • Resolved average of 200 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Handled inbound telephone calls from interested customers.
  • Broke down objections using friendly, persuasive strategies.
  • Developed at least 200 new leads each day.
  • Resolved customer complaints by escalating calls to the proper department.
  • Made 200 calls per day.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Collaborated with management to resolve concerns and problem calls.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Trained new hires and led team of 5 telemarketers.
  • Gave information about available products and services including membership details and purchase advantages., Externship Student Dr.
  • Brooks Office － Fort Worth, TX.
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Recorded patient histories and filed supporting clinical data and diagnosis.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Completed clinical documentation in accordance with agency guidelines.
  • Measured patient peak flows to improve workflow efficiency.
  • Identified operational improvements to drive efficiency and quality of care.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Answered appointment calls to streamline office operations.
  • Scheduled appointments for patients via phone and in person.
  • Communicated with patients by phone and via written correspondence.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Escorted patients to examination rooms and documented medical histories.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Efficiently performed insurance verification and pre-certification and pre- authorization functions.
Telemarketer Sales Representative, Silverleaf Resorts Inc, May 2011-November 2016Pantego, TX
  • Handled inbound telephone calls from interested customers.
  • Broke down objections using friendly, persuasive strategies.
  • Made appointments with interested customers according to schedule availability.
  • Developed at least 300 new leads each day.
  • Resolved customer complaints by escalating calls to the proper department.
  • Made 300 calls per day.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Collaborated with management to resolve concerns and problem calls.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Gave information about available products and services including membership details and purchase advantages.
  • Responded to questions with knowledgeable responses.
  • Maintained proficiency in revenue and sales.
  • Maintained and recorded customer information in database.
  • Proficient at computer dialing and computer software.
Secretary, Caldwell Banker Properties, May 2007-September 2010Pleasanton, TX
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Revised and maintained master calendar for client appointments.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Created professional memoranda, letters and make-ready copy for assistants, meeting expected deadlines for distribution.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Supported 20 projects with effective scheduling, document coordination and resource coordination.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Completed supply orders and maintained appropriate levels of office supplies.
Externship Student, Dr. Brooks Medical Office, November 2005-May 2006Fort Worth, TX
  • Entered patient services into records with high accuracy.
  • Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Charted all patient services in records with high accuracy.
  • Escorted patients to examination rooms and prepared for physician exams.
  • Escorted patients to examination rooms and documented medical histories.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Contacted pharmacies to submit and refill patients'prescriptions.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Assisted with technical treatments and entered information within patient records and charts.
Education and Training
Certified Medical Assistant: Medical Career Centers of Fort WorthFort Worth2006
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High School DiplomaSouth Hills High School, , Fort WorthTX2004
Certifications
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Personal Information
  • SAVE & NEXT CLOSE CLOSE
  • Font Size11 pt
  • Line Spacing
  • Heading Size12 pt
  • Top & Bottom Margin
  • Font Style Century Gothic
  • Side Margins
  • Section Spacing
  • Paragraph Indent
  • Paragraph Spacing
  • Line Weight
Publications
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Languages
Fluent in English and American Sign Language
Additional Information
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Resume Overview

Companies Worked For:

  • Holiday Inn Club Vacations
  • Silverleaf Resorts Inc
  • Caldwell Banker Properties
  • Dr. Brooks Medical Office

School Attended

  • South Hills High School

Job Titles Held:

  • Telemarketer Sales Representative
  • Secretary
  • Externship Student

Degrees

  • Certified Medical Assistant: Medical Career Centers of Fort Worth
    High School Diploma

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