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Telemarketer Resume Example

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KC
Cook
Professional Summary

KC COOK Sales CAREER OBJECTIVE Proactive professional with 4+ years of experience and a proven knowledge of branch operations. Aiming to leverage my skills to successfully fill the Sales role at your company. Talented sales with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Industrious and enthusiastic management professional offering 7 years of sales experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Sharp individual with team player attitude and well-honed skills . Known for successfully troubleshooting technology equipment . Personable professional with fluency in English .

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing 7 years of related experience.

Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits.

Skills
  • Object handling
  • Technology
  • Collaboration
  • Time management
  • Advertising
  • Advertising copy
  • Budgets
  • Budget
  • Cash receipts
  • Cash registers
  • Contracts
  • Credit
  • Customer service
  • Delivery
  • Fast
  • Financing
  • Firing
  • Insurance
  • Inventory
  • Listening
  • Marketing
  • Exchange
  • Money
  • Organizing
  • Bathing
  • Personnel
  • Policies
  • Pricing
  • Quality
  • Reading
  • Reconciling
  • Maintain records
  • Safety
  • Selling
  • Sales
  • Scripts
  • Tables
  • Telephone
  • Time management
  • Articles
  • Staff Management
  • Data collection and analysis
  • Sales and marketing
  • Consulting
  • Negotiation
  • Financial Management
  • Verbal and written communication
  • Strategic Planning
Education
ST. FRANCISLakewood , New Jersey 2016High School Diploma
Work History
Nationwide vehicle assurance - Telemarketer
Toms river, NJ09/2018 - 01/2019
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase product or service or to make donation
  • Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes
  • Explain products or services and prices, and answer questions from customers
  • Obtain customer information such as name, address, and payment method, and enter orders into computers
  • Provided information about available products and services including membership details and purchase advantages
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
  • Made average of 150 - 400 outbound and inbound calls per day
  • Explained product prices and packages as well as answered questions and addressed concerns of customers
Cell phones- MANAGER
Barnegat, NJ10/2016 - 12/2017
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Inventory stock and reorder when inventory drops to specified level
  • Instruct staff on how to handle difficult and complicated sales
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Assign employees to specific duties
  • Enforce safety, health, and security rules
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
  • Plan budgets and authorize payments and merchandise returns
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards
  • Review inventory and sales records to prepare reports for management and budget departments
  • Examine products purchased for resale or received for storage to assess e condition of each product or item
  • Establish and implement policies, goals, objectives, and procedures for their department
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Formulate pricing policies for merchandise, according to profitability requirements
  • Establish credit policies and operating procedures
  • Keep records of purchases, sales, and requisitions
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
  • Trained and guided team members to maintain high productivity and performance metrics
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
SHIFT LEADER- 7 eleven
Barnegat, NJ04/2014 - 09/2015
  • Greet customers and ascertain what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desire
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Answer questions regarding store and its merchandise
  • Prepare sales slips or sales contracts
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Maintain records related to sales
  • Demonstrate use or operation of merchandise
  • Place special orders or call other stores to find desired items
  • Prepare merchandise for purchase or rental
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Inventory stock and requisition new stock
  • Ticket, arrange and display merchandise to promote sales
  • Exchange merchandise for customers and accept returns
  • Clean shelves, counters, and tables
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Bag or package purchases, and wrap gifts
  • Maintained excellent attendance record, consistently arriving to work on time
FITTING ROOM / CASHIER- Walmart
Barnegat, NJ04/2013 - 02/2014
  • Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments
  • Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained
  • Clean facilities such as floors and locker rooms
  • Answer customer inquiries or explain cost, availability, policies, and procedures of facilities
  • Refer guest problems or complaints to supervisors
  • Maintain lost-and-found collection
  • Collect soiled linen or clothing for laundering
  • Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
Accomplishments
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
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Resume Overview

Companies Worked For:

  • Nationwide vehicle assurance
  • Cell phones
  • SHIFT LEADER
  • FITTING ROOM / CASHIER

School Attended

  • ST. FRANCIS

Job Titles Held:

  • Telemarketer
  • MANAGER
  • 7 eleven
  • Walmart

Degrees

  • High School Diploma

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