Dedicated Manager with more than 5 years in management. Well-versed in directing personnel, creating effective
merchandising projects and using sales strategies to boost store sales. Management specialist dedicated to developing
strategies and communications to help businesses reach and engage their target audiences. Customer service
professional dedicated to effective team management and customer satisfaction. Management professional effective
at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. I work
well with others, as a team, and also as a leader. Make sure that store operations are done correctly and under
supervision. Train Employees to become successful to one day become a leader. Hands on and prefer hands on work
to get customers/clients satisfied. Customer Service is the number 1 key to keeping a business running and prefer it
done right then take shortcuts and cost a lot of issues. Payroll, Scheduling, automotive, Cash handling, Driver,
Leader, Management and etc,...
Education and Training
High School Diploma, Ella Blvd2010Klein Collins High SchoolElla Blvd
Advertising, Assistant Manager, Auto repair, budgets, budget, Business operations, business plans, closing, Conflict resolution, contracts, cost-control, customer satisfaction, customer service, email, staff training, special events, Inventory, Inventory control, Team Leader, Managing, marketing plan, marketing plans, marketing, meetings, Natural, online marketing, personnel, POS, profit, profit and loss, proposals, rapport, record keeping, sales, Sales Manager, sales training, scheduling, staffing, phone, troubleshooting
TelemarketerNov 2016 to Current The Ryan Graham Agency - Allstate － Spring, TX
Made/received Sales Calls.
Convince Clients to switch to us.
Help Clients get a better quote.
New Car Sales ConsultantAug 2016 to Nov 2016 Munday Chevrolet － Houston, TX
Munday Chevrolet - 17800 North FWY
Prepared merchandise for sales floor.
Wrote, negotiated and finalized sales contracts.
Assistant Store ManagerSep 2015 to Jul 2016 O'Reilly's Auto Parts － Spring, TX
O'Reilly's Auto Parts - 18737 Kuykendahl Rd
Promoted from Team Leader to Assistant Manager within 5 months.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Counted cash drawers and made bank deposits.
Parts ManagerSep 2013 to Sep 2015 Pep Boys Auto Parts & Service － Houston, TX
Supervised a sales force of 19 sales associates.
Hired 4 sales representatives over a 2 month-long period.
Exceeded regional annual sales target by 15%.
Supported the sales team in writing proposals and closing contracts.
Closed an average of 60 sales calls each quarter.
Created and launched new online marketing strategies that resulted in 70% sales increase.
Developed quarterly and annual sales department budgets.
Planned and directed staff training and performance evaluations.
Approved all sales staff budget expenditures.
Trained all incoming sales team members.
Increased revenues by 80% within the first year as Sales Manager.
Contacted customers by phone and email in response to inquiries.
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Companies Worked For:
The Ryan Graham Agency - Allstate
O'Reilly's Auto Parts
Pep Boys Auto Parts & Service
Klein Collins High School
Job Titles Held:
New Car Sales Consultant
Assistant Store Manager
High School Diploma , Ella Blvd 2010
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