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Telemarketer Resume Example

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TELEMARKETER
Summary
Dedicated Manager with more than 5 years in management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Management specialist dedicated to developing strategies and communications to help businesses reach and engage their target audiences. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. I work well with others, as a team, and also as a leader. Make sure that store operations are done correctly and under supervision. Train Employees to become successful to one day become a leader. Hands on and prefer hands on work to get customers/clients satisfied. Customer Service is the number 1 key to keeping a business running and prefer it done right then take shortcuts and cost a lot of issues. Payroll, Scheduling, automotive, Cash handling, Driver, Leader, Management and etc,...
Education and Training
High School Diploma, Ella Blvd2010Klein Collins High SchoolElla Blvd
Skills
Advertising, Assistant Manager, Auto repair, budgets, budget, Business operations, business plans, closing, Conflict resolution, contracts, cost-control, customer satisfaction, customer service, email, staff training, special events, Inventory, Inventory control, Team Leader, Managing, marketing plan, marketing plans, marketing, meetings, Natural, online marketing, personnel, POS, profit, profit and loss, proposals, rapport, record keeping, sales, Sales Manager, sales training, scheduling, staffing, phone, troubleshooting
Experience
TelemarketerNov 2016 to Current
The Ryan Graham Agency - Allstate － Spring, TX
  • Made/received Sales Calls.
  • Convince Clients to switch to us.
  • Help Clients get a better quote.
New Car Sales ConsultantAug 2016 to Nov 2016
Munday Chevrolet － Houston, TX
  • Munday Chevrolet - 17800 North FWY Prepared merchandise for sales floor.
  • Wrote, negotiated and finalized sales contracts.
Assistant Store ManagerSep 2015 to Jul 2016
O'Reilly's Auto Parts － Spring, TX
  • O'Reilly's Auto Parts - 18737 Kuykendahl Rd Promoted from Team Leader to Assistant Manager within 5 months.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Counted cash drawers and made bank deposits.
Parts ManagerSep 2013 to Sep 2015
Pep Boys Auto Parts & Service － Houston, TX
  • Supervised a sales force of 19 sales associates.
  • Hired 4 sales representatives over a 2 month-long period.
  • Exceeded regional annual sales target by 15%.
  • Supported the sales team in writing proposals and closing contracts.
  • Closed an average of 60 sales calls each quarter.
  • Created and launched new online marketing strategies that resulted in 70% sales increase.
  • Developed quarterly and annual sales department budgets.
  • Planned and directed staff training and performance evaluations.
  • Approved all sales staff budget expenditures.
  • Trained all incoming sales team members.
  • Increased revenues by 80% within the first year as Sales Manager.
  • Contacted customers by phone and email in response to inquiries.
Shift ManagerOct 2011 to Sep 2013
Wendy's Latrelle's － Spring, TX
  • Wendy's - 6670 Woodlands Pkwy Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
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Resume Overview

Companies Worked For:

  • The Ryan Graham Agency - Allstate
  • Munday Chevrolet
  • O'Reilly's Auto Parts
  • Pep Boys Auto Parts & Service
  • Wendy's Latrelle's

School Attended

  • Klein Collins High School

Job Titles Held:

  • Telemarketer
  • New Car Sales Consultant
  • Assistant Store Manager
  • Parts Manager
  • Shift Manager

Degrees

  • High School Diploma , Ella Blvd 2010

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