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Telemarketer Resume Example

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TELEMARKETER
Professional Summary
Patient and empathetic Receptionist with extensive background in conflict resolution and customer care. Desires a Customer service manager role.
Skills
  • Articulate and well-spoken
  • Professional phone etiquette
  • Excellent communication skills
  • Critical thinking
  • Invoice and payment transactions
  • Fluent in Spanish
  • Superior verbal and written communication skills
  • Calm under pressure
  • Analytical thinker
  • Exceptional attention to detail
  • Credit card transactions
  • Computer literate
  • Motivated team player
  • Positive and friendly
  • People-oriented
  • Cheerful
  • Focused
  • Patient
  • Detail-oriented
  • File transfers expert
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Cash flow management
  • Credit card processing
  • Multi-line phone talent
  • POS systems expert
  • Customer-oriented
  • Active listening skills
  • Spanish speaking
  • Excellent time management skills
Work History
12/2013 to 01/2014
TelemarketerTele-Reach – Plainville, CT
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 15 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
07/2013 to 09/2013
ReceptionistDermatologist Dr.Glenn Gart – Bristol, CT
  • Greet and check in patients for both doctors
  • Check out patients and book their follow up appointments Book appointments for patients with their doctor 
  • Take copays or payments if need to pay or owe 
  • Answering multiple phone lines and take messages for the doctor, take refill on medication request for doctor and canceling/rescheduling appointments 
  • File in alphabetic order and pull folders out for the patients schedule appointment/refill request/message for doctor 
  • Take insurance and call to check if insurance is still eligible
  • Create folders for new patients for the correct doctor 
  • Call patients to remind them of their appointment coming up.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
03/2013 to 07/2013
Front Desk ReceptionistVillage Green of Waterbury – Waterbury, CT
  • Meet and greet visitors and direct them to their destination
  • Answering multiple phone line system and transferring calls
  • Filing documents in numeric and alphabetic order 
  • Create newsletters and pamphlets using Microsoft WORD and PowerPoint 
  • Communicated well with multi-language patients and visitors 
  • Strong use of Excel, MS word, PowerPoint 
  • Assist Accounts Payable with mailings through FED Ex, and UPS
  • Assist Accounts Payable with coping batches 
  • Assist Admission with welcoming, admission and readmitting packets 
  • Assist admission with making admission applications, coping, scanning, &faxing paperwork Office Equipment
  • Politely assisted customers in person and via telephone.
09/2011 to 02/2013
ReceptionistBranch Toyota – Watertown, CT
  • Input customer information into ADP for salesman 
  • Put invoice number into ADP so the customer can then sign electronically and then taking the payment of the service done on their car.
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Processed cash and credit payments rapidly and accurately.
  • Greeted customers in a timely fashion, while quickly determining their needs.
07/2009 to 12/2009
Customer ServiceLoehmann-Blasius Chevrolet Cadillac – Waterbury, CT
  • Assisted the Service Department 
  • Filing on ADP Organizing the files 
  • Searching for files and deals for service and making sure it is up to date.
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in personand via telephone.
  • Scanned documentation and entered into the database.
  • Entered numerical data into databases in a timely and accurate manner.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Documented all customer inquiries and comments thoroughly and quickly.
Education
Current
Associate of Science: Linguist
Naugatuck Valley Community College - Naugatuck, CT
Still attending to get an associates degree
2012
High School Diploma:
Crosby High School - Waterbury, CT
Accomplishments
  • Certificate Of Recognition Received May 16th,2009 from Mayor Michael J. Jarjura, City of Waterbury
  • Certificate of Special Recognition Received August 20th,2009 from The United States of America Congress, Congressman Christopher Murphy
Skills
Accounts Payable, ADP, book, Customer Service, fax, faxing, Filing, Finance, insurance, letters, Excel, mail, money, Microsoft Office, PowerPoint, MS Word, Microsoft WORD, newsletters, Office Equipment, Organizing, copier, printer, Sales, scanner, scanning, staff development, phone
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Resume Overview

Companies Worked For:

  • Tele-Reach
  • Dermatologist Dr.Glenn Gart
  • Village Green of Waterbury
  • Branch Toyota
  • Loehmann-Blasius Chevrolet Cadillac

School Attended

  • Naugatuck Valley Community College
  • Crosby High School

Job Titles Held:

  • Telemarketer
  • Receptionist
  • Front Desk Receptionist
  • Customer Service

Degrees

  • Associate of Science : Linguist
    High School Diploma :

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