Telemarketer resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Driven individual enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Skills
Outbound and inbound calls
Product and service knowledge
Sales proficiency
Scripted Calls
Account Updates
Sales
Strategic Decision-Making
Documentation
Training
Results-driven
Administrative support
Professional communication
Cold Calling
Product knowledge
Tenacious
Complaint resolution
Telemarketing Expertise
Prospecting Clients
Appointment Setting
Appointment Scheduling
Effective Prospecting
Prospecting Skills
Work History
Telemarketer, 04/2021 to Current Spectrum – Farmers Branch, TX,
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Answered questions about company offerings with knowledgeable responses about products and services.
Answered calls, took messages and transferred calls to correct individuals.
Escalated concerns or advanced problem calls to management staff.
Opened new accounts and documented personal, demographic and payment information in system.
Set up appointments with interested customers according to schedule availability.
Overcame objections using friendly, persuasive strategies.
Cashier, 08/2020 to Current Rwj Barnabas – Manalapan, NJ,
Helped customers complete purchases, locate items and join reward programs.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Telemarketing Sales Representative, 01/2018 to 01/2019 Tti, Inc. – Ronkonkoma, NY,
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Recorded contact information of customers and potential customers in internal database.
Answered calls, took messages and transferred calls to correct individuals.
Escalated concerns or advanced problem calls to management staff.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Provided information about available products and services, membership details, and purchase advantages.
Overcame objections using friendly, persuasive strategies.
Dispatcher, 01/2014 to 05/2016 Ferguson – Tangent, OR,
Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
Received new orders, prepared documentation and assigned personnel.
Ordered supplies and allocated resources to personnel based on need.
Education
High School Diploma: , Expected in 11/2017 James Madison High School - Norcross, GA, GPA:
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