Seeking to develop a cohesive, empowered team of 911 dispatchers by providing mentorship, excellent leadership and applying learned empowerment techniques. Contributions include enthusiasm, compassion, and a genuine 9-1-1 Telecommunicator experience who is eager to further contribute to team successes through hard work, attention to detail and excellent organizational skills. The focus has always been safety and security of all fellow internal team members, and all peripheral agencies including Emergency Services and Police Forces. Being a compassionate and giving person are key ingredients to being a successful dispatcher. Having a deep understanding of 911 Dispatching, Safety and Security, local rules and regulations, and proficient in telecommunications systems is critical to being a successful 911 Telecommunicator. Since being recognized and awarded multiple times the Telecommunicator Of The Year both at the Regional as well as the State level ensures the level of knowledge and confidence required to coach and advise a strong team . This recognition called out performance excellence and contributions to successful outcomes, as well as having an excellent reputation for resolving problems and improving customer satisfaction. With twenty plus years of successful experience, the ability to produce best trained 911 Dispatchers with fierce professionalism and overall better attitudes is evident. In addition, the added responsibility of Assistant Shift Supervisor for multiple years, enhances and improves successful supervisory responsibility. Planning, organizing and staffing requirements will be second nature.
Church Leadership Responsibilities
Women's Conference Planning
NENA/APCO Emergency Communication Organization
Driven and focused to be the best Telecommunicator in NC. I want to be able to take the experiences I have and provide mentoring to the team to build the best of the best 911 Team in the State of NC. I believe that as a supervisor I can use my empathy for others, my professionalism, attitude and focused empowerment to build this team. My goals are simple, give the team what they need in terms of attention, focused education, the environment to help them grow.
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