Seeking a role offering opportunities for long term professional growth and development. Recent IT graduate offering a vast knowledge of hardware, software, and operating systems.
Implementing and Supporting Client OS;Implementing and Supporting Servers;Information and Project Management
Personal Computer Hardware;Implementing Network Directory Services;Internet/Intranet Server
Systems analysis;Innovative thinker;Meticulous record-keeping
Active Secret security clearance;Preventative maintenance;Performance testing
User Account creation;Internal components installation;Internet setup and repair
Anti-virus solutions;Network Troubleshooting and Support;System Troubleshooting and Support
Computer Virtualization;Routing and Switching protocol knowledge;Working knowledge of Window XP and above desktops as well as Window Server 2008 and 2012
Working Knowledge of Mac OSX 10.7 and above desktops;Working knowledge of iOS 1-7 and Android 4.X;Familiarization with VPN Protocols and applications
Teir 1 Costomer Support Representative
Troubleshoot and resolve customer related issues with products and applications.
VyprVPN, Usenet, and Dump Truck) Documented trending issues with software products.
Diagnosed network and speed related issues related with VPN and Usenet.
Taught customers how to use , the binifits of, and the differences between VPN Protocols available.
PPTP, L2TP, and OpenVPN 256-bit and 160-bit) Promoted and advised customer with individual and businesses account.
Managed a high-volume workload.
Worked/Resolved an average 3800+ inquiries in any given month between Live Person Chat and customer tickets.
Completed customer service training to learn ways to improve customer satisfaction and productivity Completed multiple additional classes for Networking and troule shooting classes to improve productivity and costomer service via the IEEE Computer Society.
Texas State Technical CollegeNetwork/System Administration Intern
Waco Documented all server and network problems and other unusual events in detail Upgrade and expanded network systems and their components.
Diagnosed system hardware and software problems using advanced root-cause analysis.
Completed remote repairs involving software solutions and hardware repairs.
Incorporated feedback and recommendations from other staff members when modifying software.
Built server systems and installed into racks.
Resolved virus and malware issues.
Set up equipment for teachers and students, including installing cables and hardware.
Installed software and operating systems.
Set up and configured hardware and software on companies equipment.
Maintained accurate hardware and software inventories.
Restored data, operating systems, files, documents and drivers.
Built and repaired school computers.
Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues.
Repaired and replaced hardware.
Installed system software.
91W-Medic United States ArmyFort Campbell, KY
Developed and led training programs in preparation for combat including Eagle First Responder (Basic Medical Training.) Communicated urgent orders and directions effectively to a team of 10 personnel.
Supervised improvisatory construction projects.
Documented and processed classified materials.
Responded to dispatched emergency assignments quickly and safely.
Interpreted limited histories and used physical examination to identify potential underlying critical issues.
Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
Demonstrated high standards of performance, including teamwork, communication and compassion.
Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
EMT-B certified Accomplishments Awarded the Overseas Service Ribbon, 3 Army Commendation Medals, and 3 Army Achievement Medals for meritorious service.
Associate of Applied Science
Texas State Technical College(TSTC)Waco, TXComputer Networking and System Administration 29GPA: GPA: 3.2GPA: 3.2