Technology Support Specialist Resume Example
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TECHNOLOGY SUPPORT SPECIALIST
Summary
Six plus years of experience counseling personnel on work performance while supervising and ensuring deadlines were completed in a timely manner. Eight plus years of experience administering, monitoring, implementing, repairing, and securing Cisco switches, Cisco routers and servers in a medium-sized enterprise network. Eight plus years' experience working in a customer service environment. Seven years of experience training personnel and ensuring the organizations' annual requirements were fulfilled. Six plus years of experience directing and supervising personnel to accomplish tasks and objectives.
Experience
Culture AmpOctober 2013 to CurrentTechnology Support Specialist
New York , NY
New York , NY
- Install and configure new computers, printers and other peripherals.
- Identify and provide input on unique or recurring customer problems.
- Respond, as directed by the ITS Manager, to technical issues within various school sites.
- Escalate problems when unable to make proper determination.
- Contribute to projects that improves customer satisfaction and meet team objectives.
- Proactively contact customers that have had infrequent support activity to foster positive customer relations.
- Assist and support School Board staff with technical inquiries.
Diamond FoundryJune 2011 to September 2013Data Chief
Los Angeles , CA
Los Angeles , CA
- Maintained and administered networks and related computing environments including computer hardware, systems software, applications software, Cisco routers, Cisco switches and all configurations.
- Supervised data backups and disaster recovery operations.
- Diagnosed, and resolved hardware, software, or other network and system problems through troubleshooting and supervised the replacement of defective components when necessary.
- Planned, coordinated, and implemented network security measures to protect data, software, and hardware.
- Supervised the configuration, monitoring, and maintenance of email applications or virus protection software.
- Operated master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Designed, configured, and tested computer hardware, networking software and operating system software.
- Monitored and supervised the monitoring of network performance to determine whether adjustments needed to be made, and to determine where changes would need to be made in the future.
- Conferred with network users about how to solve existing system problems.
Bickford Senior LivingJanuary 2009 to June 2011Data Systems Technician
Clinton , IA
Clinton , IA
- Entered commands, using a computer terminal, and activated controls on computers, Cisco switches, Cisco routers and peripherals to integrate and operate equipment in a medium-sized enterprise network.
- Monitored Cisco and computer systems for equipment failure or errors in performance.
- Responded to program error messages by finding and correcting problems or terminating the program.
- Notified supervisor or maintenance technicians of equipment malfunctions.
- Answered telephone calls to assist users encountering problems.
- Recorded information such as equipment operating time, problems that occurred, and actions taken.
- Tested and debugged new programs.
- Supervised the operation of all hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
- Construction Wireman / 0613.
United States Marine CorpsSeptember 2005 to January 2009City , STATE
- Inspected and tested lines or cables, recorded and analyzed test results, to assess transmission characteristics and locate faults or malfunctions.
- Spliced cables, using hand tools, epoxy, or mechanical equipment.
- Measured signal strength at utility poles, using electronic test equipment.
- Set up service for customers, installed, connected, tested, or adjusted equipment as needed.
- Placed insulation over conductors or sealed splices with moisture-proof covering.
- Accessed specific areas to string lines or installed terminal boxes, auxiliary equipment, or appliances, using bucket trucks, or by climbing poles or ladders, or entering tunnels, trenches, or crawl spaces.
- Installed equipment such as amplifiers or repeaters to maintain the strength of communications transmissions.
Education
Indian River State College4 2009United States Marine Corps AP Vocational School Certificate Data Systems Technician
01/2010 United States Marine Corps AP Vocational School Certificate Global Broadcast Service
11/2009 United States Marine Corps AE Vocational School Certificate Tactical Data Network DDS-M Instructor Course
01/2009 United States Marine Corps AP Vocational School Certificate A+ Certification CourseFL 2 Years of College Computer Information Technology
2 2012United States Marine Corps AP Vocational School Certificate Cisco Certified Network Associate
Certifications
Cisco Certified Entry-Level Network Technician Cisco 08/2013 08/2016
Security+ CompTIA 05/2010 N/A
Network+ CompTIA 04/2010 N/A
Skills
A+ Certification, AP, Broadcast, cables, Cisco Certified Network Associate, Cisco, Cisco Certified, Cisco routers, Cisco routers, computer hardware, hardware, customer relations, customer satisfaction, DDS, disaster recovery, email, hand tools, Information Technology, Instructor, mechanical, access, enterprise, network security, Network, networking, networks, operating system, peripherals, printers, scheduling, supervisor, Cisco switches, Technician, telephone, test equipment, transmission, troubleshooting, unique
Additional Information
- Holds an active Department of Defense Secret security clearance.
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Resume Overview
School Attended
- Indian River State College
Job Titles Held:
- Technology Support Specialist
- Data Chief
- Data Systems Technician
Degrees
- United States Marine Corps AP Vocational School Certificate Data Systems Technician
01/2010 United States Marine Corps AP Vocational School Certificate Global Broadcast Service
11/2009 United States Marine Corps AE Vocational School Certificate Tactical Data Network DDS-M Instructor Course
01/2009 United States Marine Corps AP Vocational School Certificate A+ Certification Course
United States Marine Corps AP Vocational School Certificate Cisco Certified Network Associate Certifications
Cisco Certified Entry-Level Network Technician Cisco 08/2013 08/2016 Security+ CompTIA 05/2010 N/A Network+ CompTIA 04/2010 N/A
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