Technology Instructor/Instructional Paraprofessional01/2011 to CurrentJ. Michael Conley Elementary SchoolTallahassee, FL
Technology Instructor--taught Special Area rotation to third, fourth and fifth grade, developing new lesson plan to include keyboarding, coding, presentation software, word processing. Each student created an online portfolio of projects.
Summer Reading Academy instructional paraprofessional.
Assist Varying Exceptionalities teacher with student instruction.
Ongoing training including Survival Training for New Teachers.
Media-assist students with checkout and book location, shelve books.
Various duties as assigned including sub for classroom teacher, assist with classroom instruction.
Medical Transcriptionist01/2010 to 01/2011MedQuist
01/2006 to 01/2010The Word DoctorAtlanta, Georgia
Transcribe patient office visits and reports for multiple physicians in Emory University Hospital system.
Extensive experience with medical terminology, medications and dosages.
Long-term experience with foreign accent, responsible for key physician with 24-hour or less turnaround.
Bimonthly Quality Assurance score of 97% or higher consistently.
Timely turnaround within 24 to 48 hours with minimal errors.
Systems Engineer01/1996 to 01/2007ChoicePoint Insurance ServicesAlpharetta, GA
Assisted customers with coding specifications and testing for system-to-system ordering of insurance products as well as agent point-of-sale systems, coordinating with Sales, internal and external technical groups
Assist customers with testing by reviewing code for correct data input, providing in-depth assistance in order to implement ordering on schedule
Coordinate testing of system interface from beginning of project to production and providing support documentation to internal support team as well as to customer.
Sales support from initiation of project through implementation to production, providing mainframe and point-of-sale assistance with support questions, addition of products and options as requested.
Directed conversion of 40,000 agents from DOS based POS system to web-based CPLink
Worked remotely on flex schedule and full time after relocation to Florida in 2006. Product Manager, Marketing, ChoicePoint Insurance Services (Lexis Nexis, Alpharetta, GA)
Implement, market, and manage pricing, promotion, contracts, implementation and support for insurance software
Responsible for coordinating development of delivery system
Develop Point of Sale business plans, strategies and new product initiatives
Presentations to customers at annual meetings as well as at customer sites
Managed customer installation procedures and rollout plans
Review and develop customer support customized implementation and support functions of customers
Provide direct support to Customers utilizing company services
Assign pricing for carriers and agents, maintain pricing and performance billing matrix
Assist in developing annual budget
Develop and distribute marketing literature, advertisements, and sales tools
Train and support Account Executives
Attend industry conferences, market systems and products to customers Purchasing Manager, ChoicePoint Insurance Services (Lexis Nexis, Alpharetta, GA)
Responsible for ordering all products for use by employees as well as timely delivery
Negotiated with vendors for contract items such as copiers, fax machines
Supervised three employees Proficient in: MS Office, VMS, Oracle, Outlook, Crystal Reports, HP Service Desk
Master of Arts: American History2011-02-12University of MiamiUniversity of Miami, Master of Arts, American History FTCE Elementary Education Passed 02/12/2011, DOE# 1159082
Certificate: Medical TranscriptionProfessional Career Development InstituteProfessional Career Development Institute, Certificate in Medical Transcription
Medical Transcription Medical Transcriptionist
Attend industry conferences, market systems and products to customers Presentations to customers at annual meetings as well as at customer sites
Coding, Testing, And Sales, Billing, Budget, Business Plans, Buying/procurement, Contracts, Crystal Reports, Customer Support, Documentation, Dos, Engineer, Lexis, Mainframe, Marketing, Ms Office, Of Sale, Oracle, Ordering, Outlook, Point Of Sale, Pos, Pos System, Pricing, Product Manager, Purchasing, Purchasing Manager, Rollout, Sales, Sales Support, Sales Tools, Service Desk, Systems Engineer, Vms, Web Based, Web-based, With Sales, Instructor, Keyboarding, Training, Word, Medical Terminology, Office Medical, Quality Assurance, Medical Transcriptionist, Transcriptionist, Medical Transcription, Transcription