MTA Microsoft Technology Associate ~ Database Fundamentals.
Peer Tutor May, 01/2017 to 11/2018 Wilmington University – New Castle, DE
Facilitated a learning environment for tutoring in level 300 and above various computer technology courses, forensics, security, advance programming, networking and computer applications.
Interreacted with technology Instructors to develop curriculum that helps the tutee with problem solving & decision-making skills.
Tutored on an individual or group basis by appointment or drop-in.
Teaching Assistant Mar, 01/2016 to 10/2017 Delaware Technical Community College – Wilmington, DE
Taught sophomore Computer Science students and provided tutoring in perimeter security, Python programming, advance infrastructure/operating systems and problem solving techniques.
Provided tutoring to peers as assigned.
Instructed students and record student's academic progress utilizing format prescribed by Instructor/supervisor.
BlackBerry Carrefour | Qatar 2013 Jan- 2014 Nov Resolved Issues and Managed BlackBerry hardware and Technical Sales First level contact and troubleshooting of BlackBerry issues.
BlackBerry official Sales representative; Provided sales support for BlackBerry hardware, Apple hardware and Samsung devices.
Handled customers on daily basis and provide solutions for their devices.
Canvassed the views of my colleagues and liaised on any issues with the management staff.
This involved attending regular Staff-Worker Liaison Committee meetings and feeding information back to my peers.
Prioritized workloads, liaising with relevant organizations and clients, producing agendas and taking minutes.
Assisted and served various clients and identifying their needs while making recommendations, promoted item value and different product features, handled correspondence and collating reports.
End User Support / Help Desk PKS School and College | Qatar 2012 Apr- 2012 Oct Resolved computer support problems reported to Help Desk First-level contact and problem resolution for all users with hardware, software, application and mobile problems.
Resolved user-reported problems using available tools and following policies and procedures.
Used advanced troubleshooting skills.
Solved problems on Windows and Macintosh platforms with equal proficiency.
Supported Microsoft Exchange, Outlook, Active Directory, SQL Server, ForeFront, Lync, SharePoint amongst other technologies.
Also supported Blackberry and Windows Mobiles.
Worked with Windows Server 2003 and 2008.
Managed Active Directory Infrastructure, Cisco Networking, and Group Policies in Windows.
Training and Quality Improvement Maintained in-depth knowledge of Help Desk supported products and services.
Performed coaching and mentoring for Support groups as assigned.
Help Desk documentation, records and procedures Reviewed and updated Help Desk documentation as assigned, recommended modifications to procedures with Student Team Manager, gathered and input data for regular reports distributed by the Help Desk.
Bachelor of Science: Computer and Network Security, December 2018 Wilmington University - New Castle, DE Computer and Network Security
Associate of Applied Science: Information Security, May 2017 Delaware Technical Community College - Wilmington, DE Information Security
Professional Diploma: Network Engineering, August 2013 National Institute of Information Technology Network Engineering
B.Sc.: Sep 2016 Delaware Technical Community College Dean's List: 2 semesters Certificate of Honor - Academic Dean's list Wilmington University, Fall 2018 Award for Academic Excellence Dean's List: Every Semester
IT services professional with an innovative and unique blend of skills, who can bring a diverse skill set and creative drive to development. Expertise implementing technology solutions, proficient at designing and implementation, service desk and IT project support, sales support, systems administration, networking, telephony, security, infrastructure architect and software development. High proficiency in open source solutions as well as Juniper, Quest, Microsoft, VMware, Apple, Blackberry, Cisco and Oracle products. Demonstrated success on self-directed assignments as well as team projects.
Network Defense and Countermeasures - SIEM (Splunk), OpenVAS, Metasploit-Framework, BurpSuite, Nessus, Hydra, Fiddler, mSpy, W3af, Wfuzz, Web Scarab, Skipfish, BackTrack, John the ripper, Nmap, FireWalk, BeEF, Dc3dd, Dradis, BackBox, RSA, Wfuzz, Ophcrack, Cain and Abel, WebGoat Hashcat, L0phtCrack, RainbowCrack, Websploit, OWASP ZAP, AirCrack, Kismet, coWPAtty.
Forensics - The Sleuth Kit (TSK) and Autopsy, RegRipper, Volatility, NetworkMiner, FTK Imager, WinHex, EnCase, NIST Mobile device forensics, SIMmanager, Bulk-extractor, Guymager, SANS Chrome forensics, Foremost, ExifTool, ShadowExplorer, Paraben's email examiner, OSForenscis, PST Viewer, libPSTpackage, Libpff (pffinfo, pffexport, readpst).
Proficient in Microsoft Visio, Microsoft Project, Microsoft SSRS/SSAS/SSIS, Microsoft Power BI, Cryptography Algorithms and Applications, Computer Incident Response, LAMP, WAMP, WIMP, LAPP, LNMP, Business continuity & Disaster recovery planning (BCP & DRP): RPO-RTO, FreeNAS, System Analysis & Design.
HONORS & AWARDS Top Sales Person of the Year Award, 2013 Carrefour, Qatar | BlackBerry Top Sales Person of the Month Award (Ten Times), 2012 Carrefour, Qatar | BlackBerry Honors Society ~PHI THETA KAPPA~ President's List: 2 semesters
Bachelor of Science : Computer and Network Security , December 2018 Associate of Applied Science : Information Security , May 2017 Professional Diploma : Network Engineering , August 2013 B.Sc. : Sep 2016
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