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Technical Support Specialist L1 Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Jessica
Claire
Professional Summary

Polished marketing professional with an exceptional understanding of new-age marketing techniques. Experienced with a managerial background and is capable of leading a team of skillful individuals. Strong communication skills to complement a high-level emotion quotient (EQ). Specializes in brand management through social and web-based application. Currently seeking a position where empathy and tenacity can benefit company success.

Skills

+ High level of empathy in work practice

+ Strong verbal and written communication

+ Able to motivate fellow peers through speech

+ Comfortable leading specialized teams

+ Patient while diagnosing problems

+ Grasps new concepts quickly and efficiently

+ Out-of-the-box thinking in uniformed environments

+ Excels at striving for more than requirement

Work History
WP ENGINE - Technical Support Specialist L1
City, STATE, 03/2020 - Current

+ Assist customers with break/fix technical troubleshooting for WordPress based websites.

+ Educate customers on best practices on WP Engine Digital Experience Platform.

+ Properly secure sites by setting up Secure Socket Layers (SSL).

+ Shifting through Domain Name Service (DNS) entanglement.

+ Comfortable with operating ZenDesk live chat and phone system.

+ Work on back-end WordPress sites via ssh terminal (Linux).

+ Showcase high level of real empathy to customers facing technical adversity.

+ Elementary WordPress content development knowledge.

+ "First 90 Days" Specialist

FREELANCER - Brand Consulting Manager
City, STATE, 06/2019 - Current

+ Meet with clients to discuss current content creation planning and implement strategies towards growth.

+ Assist in determining brand mantra and overall influencing direction on each reach platform.

+ Help discover and reaffirm client's reason for wanting to become success with their brand image.

+ Brainstorm projects that can create benefit for clients short/long term.

+ Dissect Instagram and Twitch analytics to understand current trends and formalize potential target market segments not utilized.

+ Identify key moments of viewership interaction and pinpoint the best time to participate in social activity.

+ Increase of client’s social media presence and metrics.

ASI - Games Room General Manager
City, STATE, 11/2016 - 09/2018

+ Effectively led eight games room attendants to provide quality entertainment, service, and increased overall efficiency.
+ Cross team responsibilities such as working with accounting, billing, marketing, operations, and human resource teams.
+ Handled escalation of patrons to ensure best experience after dissatisfied visit.
+ Interviewed potential attendants after sorting through hundreds of applications in hiring process.
+ Held weekly team meetings and 1:1s to upkeep and check on game room attendant’s mental, physical, and emotional health.
+ Elevated patron relations daily by implementing “Patron Partner Perseverance” strategy to staff; focused importance of earning quality customers through respect, friendly competition, and service.
+ Oversaw operational budget of 5,000 dollars and was in charge of spending on marketing, special events, repairs, office supplies, and other miscellaneous costs during fiscal year.
+ Used budget of 33,000 dollars to forecast weekly work schedules for employees per semester while preventing business from ever being over/understaffed.
+ Coordinated planned events and socials with Associated Students management team and increased attendance by 22% from previous manager.
+ Targeted future potential patrons for Rack-n-cue with marketing research based on Qualtrics surveys and advertising; overall increased average patron rental time by 18 minutes and VIP Billiards Club membership by 30% during tenure.

ASI - Assistant Games Room Manager
City, STATE, 10/2015 - 11/2016
Affiliations

NORCAL86 BOARD MEMBER

+ Organized and coordinated multiple large scale meets (100+ cars/150+ people) each year including selecting and securing venues, food planning, volunteer coordination, fundraising, and securing sponsoring venues.
+ Planned and hosted annual donation drive events benefiting local charities (Benioff Children's Hospital Oakland, The Boys and Girls
Clubs of Greater Sacramento, Sacramento Emergency Food Bank and Family Services, Toys for Tots) with over 1000 toys and goods
donated to date.
+ Managed multiple social media accounts on Facebook and Instagram along with a community forum to establish online presence for NorCal86 and local chapters focusing on promoting club activities.
+ Presided over board meetings regarding event planning, community concerns, and overall direction of a grassroots car club.

Education
San Francisco State University San Francisco, CA Expected in 07/2018 Bachelor of Science : Business Administration And Management: Marketing - GPA :

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • San Francisco State University
Job Titles Held:
  • Technical Support Specialist L1
  • Brand Consulting Manager
  • Games Room General Manager
  • Assistant Games Room Manager
Degrees
  • Bachelor of Science

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