Technical Support Engineer offering 15 years in the IT industry with a focus on EBS Applications Support for Inventory - Discrete Manufacturing Support Team. Extensive knowledge of Global Customer Services using the Orion Internal Support Portal supporting the following Manufacturing. modules:
Oracle Pedigree and Serialization Manager
Product Lifecycle Management
My duties also include taking ownership for customer issues by, collaboration, interaction and communication with Development teams while resolving product defects. Use Internal Forums and
regularly scheduled meetings with development to discuss
for example, Critical customers & escalated bugs, long
running issues, customer satisfaction feedback from bugged
SR's and training needs
•Coordinate conference calls with Development/Product
Management on important issues (internal or customer facing
•Provide high quality bugs to development team to
facilitate the fastest possible resolution.
Worked with Digital Field Service for 10 years supporting VAX/VMS mainframes, disk and tape drive maintenance and repair. Disk Module repair.Also worked in the Network Support Group before they were sold. Extensive work in the Customer Support Group which lead me to be recruited by Oracle in 1997.
Completed this training in 18 months. Training provided and paid for by Digital Equipment Corporation.
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