Technical Support
Convergys -
Moore,
OK
08/2011 -
10/2011
Answering phone, assisting customers in resolving technical issues, accepting payment, troubleshooting, setting up service calls, ordering upgrades and replacement hardware for customers, putting notes in each customer's account after every phone call describing nature of call and steps taken to resolve, resolving issues in timely manner, up selling product, issuing credits, sending customers educational emails based on the reason they called offering self-service tips.
Assistant Manager
Braum's -
Del City,
OK
12/2010 -
05/2011
Assisting customers. Food preparation. Basic store upkeep. Assigning daily duties. Delegating work assignments as needed. Cash drawer auditing. Inventory. Preparing the nightly deposit. Editing employees time cards. Maintain time standards for customer service. Carefully interviewed, selected, trained and supervised staff. Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits. Correctly calculated inventory and ordered appropriate supplies. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures. Oversaw front of house personnel to maintain adequate staffing and minimize overtime.Maintained a safe working and guest environment to reduce the risk of injury and accidents. Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Handled currency and credit transactions quickly and accurately. Verified that prepared food met all standards for quality and quantity.
General Laborer
Anthony's Remodeling -
Oklahoma City,
OK
06/2013 -
02/2014
Completed tear-down of existing structures and prepared for new construction. Applied caulk, sealants and other agents to installed surfaces. Requisitioned new supplies and equipment. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Monitored inventory and reported items to be restocked for each job. Prepared and cleaned construction sites by removing debris. Loaded and unloaded building materials used for construction. Removed damaged tile, brick and mortar. Cut and installed insulation for residential and commercial buildings. Properly poured, set and cured concrete. Specialized in foundations, framing and finish carpentry. Read and effectively used truss-roof prints to cut and set roofs accordingly. Proactively managed projects to obtain complete customer satisfaction for all custom work. Led a variety of projects from start to finish, including garages, residential homes and additions. Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors. Monitored tool and equipment condition and arranged for repairs when needed. Facilitated harmonious working relationships with crew members to prevent problems and conflicts. Repaired roofs and flooring and remodeled bathrooms and kitchens. Developed proficiency in stain-grade trim work, hanging doors and drilling and setting door hardware. Planned and executed work with the proper tools and materials to maximize efficiency. Installed drywall, ceilings, trim and fabricated replacement trim and moldings. Aligned and squared frames and forms for installation. Built and hung custom doors and frames. Constructed residential decks, carports, garages and sunrooms. Constructed safety provisions, including scaffolding, gang ladders, perimeter railings, fall protection and temporary covers. Followed established job site safety regulations and maintained a safe and clean work area. Operated electric cordless and hammer drills and cutting torches. Painted surfaces using brushes, spray guns and paint rollers. Applied putty, wood filler, spackling and caulks to prep uneven surfaces. Applied primer, paints, varnishes and lacquers to walls and surfaces. Protected all surfaces with drop cloths prior to and during painting. Applied exterior caulking to building joints and seams. Minimized disruption of client space and thoroughly cleaned up after the completion of each job. Taped around windows and fixtures prior to painting walls. Taped around windows and fixtures prior to painting walls. Painted indoor areas such as hallways, bathrooms and lobbies. Cleaned and properly stored all paint equipment and supplies at the end of each work day. Cleaned the exterior of buildings using a motorized power washer. Climbed scaffolding, staging, ladders and planks to reach work area surfaces. Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project. Accurately read, understood, and carried out written instructions. Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices. Followed company procedures to maintain work environment in a neat and orderly condition. Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair.
