Performance driven professional with integrated industry/educational expertise with emphasis in interpersonal relations, leadership, and records management. Driven to find ways to continually improve internal processes while coordinating effective change management throughout the organization. Known for my ability to recognize root cause of interpersonal/employee relationship issues and then develop a plan to favorably solve situations for all team members. Have excellent communication skills and the proven ability to take initiative to learn new concepts quickly. Seeking an opportunity to secure a long-term position where my previous experience and education can be utilized.
Data collection and analysis
Onboarding strategy development
Technical Recruiter January 2014 to CurrentRevolution Technologies - Melbourne, FL
Recruit and hire technical staff such as programmers, system administrators and computer technicians.
Receiving and selecting resumes for consideration.
This is followed by screening, interviewing and testing candidates being considered for employment, and then extending job offers to selected candidates.
Financial Aid Officer January 2012 to January 2014Keiser University - Melbourne, FL
Directs scholarship, grant-in-aid, and loan programs to provide financial assistance to students.
Organize and oversee student financial counseling activities.
Coordinates activities with other departmental staff engaged in issuing or collecting student payments.
Family Service Counselor January 2011 to January 2012Florida Memorial Gardens - Melbourne, FL
Offer counsel and comfort to bereaved families or friends.
Sell, plan, schedule, or coordinate funerals, burials, or cremations.
Obtain information needed to complete legal documents, such as death certificates or burial permits.
Maintain financial records, order merchandise, or prepare accounts.
Personal Banker January 2009 to January 2011Coastal Bank - Cocoa Beach, FL
Was responsible for performing banking duties and overseeing the financial operational activities for personal accounts.
Processed all new account transactions and assisted the customers' with the selection of various accounts (business and personal) and banking investment options.
Came up with solutions with these issues in order to maintain a positive relationship with the customers.
Full time student January 2006 to January 2008University of Central Florida - Orlando, FL
Personal Banker January 2004 to January 2006Indian River National Bank - Rockledge, FL
Reviewed financial information provided by the customers to determine what products and services were needed in order to meet the customers' objectives.
Reviewed customer accounts to determine whether life changes, economic changes, or financial changes indicated a need for changes and adjustments in their current financial plan.
Built and maintained a customer base.
Opened and closed accounts.
Personal Banker January 2001 to January 2004First National Bank of Central Florida - Merritt Island, FL
Responsible for performing intermediate duties and support related to branch operational activities and financial services; processed all new account transactions; assisted customers in their selection of various accounts and financial services; cross-sold the Bank's products and services; opening, maintaining and closing of all account types; performed branch clerical duties; promoted business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
Was required to be fully knowledgeable and skilled in the areas of teller, vault, safe deposit, processing and boarding DDA lines of credit, discussing and accepting credit applications, and was required to provide leadership, training and support to less experienced New Account Representatives and other branch staff members.
Store Manager January 1999 to January 2001The Icing - Riverdale, GA
Overseeing the functions of all departments of the store.
Strategizing sales and marketing plans to drive revenue into the store.
Recruiting and training employees of the store.
Evaluating sale reports and customer feedbacks.
Planning new implementations and ideas to increase footfall of the store.
Controlling the store inventory and ensuring the maintenance of the standards of goods.
Studying market reports and competitor strategies.
Setting sales targets for the sales teams and periodically reviewing the same.
General Manager January 1995 to January 1998Fazolli's - Tallahassee, FL
Planned and directed all restaurant operations.
Maintained high standards of food, service, health and safety, ensured the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources.
Master of Science : Industrial and Organizational Psychology, 2016Capella UniversityIndustrial and Organizational Psychology
Bachelor of Science : Criminal JusticeUniversity of Central Florida - Orlando, FLCriminal Justice
banking, Change management, clerical, closing, coaching, counseling, credit, customer relations, Data collection, training employees, Employee training, financial, inventory, Team building, leadership, Leadership development, legal documents, marketing plans, market, Process Improvement, Project management, Receiving, Recruiting, restaurant operations, safety, sales, strategy development