Technical Product Manager Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Outstanding communication and organizational skills Demonstrated analysis and problem solving expertise Strong teamwork and interpersonal skills Experience in software product development Proven experience with multiple full project lifecycles, from concept to delivery Background in technology, design and user experience Experience in transferring knowledge to others (coaching & mentoring) Enthusiastic, strong work ethic and a positive attitude Ability to learn and assimilate information quickly Ability to work in fast paced environment Ability to work with cross-functional Teams Client Relationship Management Attention to Detail Customer Service Microsoft Excel Microsoft Project PowerPoint Multi-Tasking Project Management Edit and review technical documentation
  • Test case scenarios
  • Microsoft Office Suite
  • Organized
  • Multi-tasking
  • Process improvement
  • Project management
  • Customer relations
  • Customer-oriented
  • Complex problem solving
  • Training solutions development
  • Flexible thinker
  • Talented multi-tasker
  • Customer needs assessment
  • Results-oriented
  • Microsoft Office Suite expert
  • Excellent listening skills
  • Customer satisfaction
  • Excellent interpersonal skills
  • Analytical thinker
  • Training development aptitude
  • Strong client relations
Project Management Institute , Expected in 1 2013 Project Management Professional Certification (PMP) : PMP Certification - GPA :
New England College , Expected in 1 2010 Master's of Science : Management - Project Management - GPA : Management - Project Management
Georgia State University , Expected in 1 1997 Bachelor's degree : Interdisciplinary Studies - Law and Society - GPA : Interdisciplinary Studies - Law and Society
Project Management Professional Certification (PMP)
Work History
Wells Fargo Bank - Technical Product Manager
Nicasio, CA, 07/2012 - Current
  • Product Roadmap and Design - Understand our product visions.
  • Collaborate with product managers and design to translate visions into specific themes, gather requirements for your component, and help define the user experience.
  • Work with other members of the platform team to synthesize business and cross-curriculum product needs and shape our platform roadmap Communication - Proactively communicate with stakeholders, teams, and other Technical Product Managers to ensure alignment of product vision, roadmaps and execution.
  • Partner with design and product teammates to define new features and facilitate definition and planning conversations Release Planning - Work with Product Development management and other Technical Product Managers to define release goals that map to business and technology objectives and plan features and projects; work with your Scrum Master and Architect to plan each release to meet platform and your component-specific goals Product Planning - Communicate the overall product vision and component-specific vision to your agile team and own your component roadmap.
  • Prioritize your backlog, breakdown features into user stories, and elaborate on those stories for your agile team Product Development - Serve as a key member and collaborative leader of your cross-functional agile team to plan, develop, and deliver working software.
  • Participate in all agile ceremonies (sprint planning, retrospectives, daily scrum stand-ups, etc.) and accept completed work Product Knowledge - Be a subject matter expert of your component, including its features and functionality, user experience, and connections to other parts of the platform.
  • Grow your knowledge of our product portfolio and infuse that into our product development Customer and Market Knowledge - Understand the education market and product landscape to inform product, design and development decisions.
  • Internalize customer and user feedback and incorporate it into our product roadmap and plans.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Researched and resolved issues regarding the integrity of data flow into databases.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Assessed the impact of current business processes on users and stakeholders.
  • Mapped current processes and offered recommendations for improvement.
  • Collaborated with the [Department name] department to [Goal achieved].
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
  • Monitored timelines and flagged potential issues to be addressed.
  • Defined clear targets and objectives and communicated them to other team members.
  • Coordinated with systems partners to finalize designs and confirm requirements.
American Title Inc - Client Services Manager
Coraopolis, PA, 08/2010 - 07/2012
  • Managed and mentored a team of 10 client services professionals responsible for onboarding new customers, training customers on product features and resolving product questions.
  • Developed and maintained project plans for customer onboarding and training to ensure successful set up and utilization of products.
  • Developed and maintained departmental policies and procedures related to customer onboarding, training, and product support.
  • Established customer engagement activities to increase product usage and customer satisfaction.
  • Collaborated with supporting team members to develop documentation for customer support activities related to data extractions, data importing and training assignments.
  • Developed and managed departmental training plan to ensure team members had acceptable product knowledge and effectively support customers inquires.
  • Worked with product owner(s) to gather and maintained product requirements for learning management system (LMS) enhancements, bug fixes and custom client requests.
  • Monitored and expedited resolution of key customer requests and product bug fixes with software development team.
  • Worked with product owner(s) to define scope, deliverables, and project milestones for content updates and discontinuation projects.
  • Managed projects tasks related to content updates and discontinuation.
Cbiz, Inc. - Senior Client Services Specialist
Boston, MA, 02/2005 - 08/2010
  • Managed Large and Key accounts projects tasks related to content updates and discontinuation.
Iqvia Holdings Inc - Client Services Rep
Overland Park, KS, 2005 - Current
The Trane Company - Project Manager/Customer Service Representative
City, STATE, 1998 - 2003
  • Estimated HVAC equipment pricing for customers via Trane engineered computer programs Prepared and maintained company documentation for project initiation including proposals and submittals Assisted Sales engineers with defining project timelines and customer required deliverables Processed all order fulfillment duties including order entry and change order requests Assisted customers with product questions, resolved project issues, handled customer complaints Managed project tasks and timelines for successful on-time completion, coordinated orders and shipments Managed project closure activities including reconciling job billing per customer purchase order, entered credit memos and clarified billing issues On-boarded new employees and trained on company software and procedures.
Atlanta Pallets & Services - Traffic Manager- Customer Service Representative
City, STATE, 1998 - Current
  • Interacted with various company purchasing agents, resolved customer complaints, and met regularly with customers to manage account activities Compiled inventory reports, prepared price quotes for customers for standard and custom pallet sales Scheduled daily delivery business for inbound and outbound shipments Invoicing, Accounts Receivable, bank reconciliation Prepared weekly and monthly reports on sales activity, pallet quantity sales, average board footage used, and average pallet pricing.
Project Management Institute 2
Accounts Receivable, agile, Architect, bank reconciliation, billing, com, content, credit, client, customer satisfaction, customer support, delivery, Product Development, documentation, features, functional, HVAC, inventory, Invoicing, Market, Microsoft Office Suite, Microsoft Project, order entry, Product Development management, Product Planning, policies, pricing, Project Management, project plans, proposals, purchasing, Quality, reconciling, Sales, software development, stories, vision

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Resume Strength

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Resume Overview

School Attended
  • Project Management Institute
  • New England College
  • Georgia State University
Job Titles Held:
  • Technical Product Manager
  • Client Services Manager
  • Senior Client Services Specialist
  • Client Services Rep
  • Project Manager/Customer Service Representative
  • Traffic Manager- Customer Service Representative
  • Project Management Professional Certification (PMP)
  • Master's of Science
  • Bachelor's degree

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