LiveCareer-Resume

tear down resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

- Hardworking and knowledgeable well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

-Diplomatic versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Well-spoken with experience supporting companies with any customer service inquiries daily. Patient and helpful navigator of company policies and regulations to best serve customers while adhering to company rules. Successful de-escalator, responding to tense situations with sense of calm and empathy.

-Compassionate the necessary strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

-Intuitive professional proficient in Microsoft Office. Possessing excellent organizational, communication and multitasking abilities. Ready to leverage my experience to boost call center performance figures.

-Practiced customer service professional with adequate expertise and deep passion for helping customers. Successful at processing high-volume demands in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

-Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

- Expertise in finding win-win solutions. Detail-oriented approach to resolving issues.

-Diligent and determined offering assistance in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Skills
  • Interpersonal and written communication
  • Employee training
  • Credit card payment processing
  • Microsoft Office expertise
  • Call center experience
  • Sales expertise
  • Project management abilities
  • Product organization
  • Conflict mediation
  • High-energy attitude
  • Store maintenance
  • Shipping and receiving understanding
  • Customer relations
  • Courteous demeanor
  • Promotional support
  • Adaptive team player
  • In-store support
  • Office equipment proficiency
  • Inbound and outbound calling
  • Stockroom procedures
  • Technologically savvy
  • Schedule mastery
  • Problem-solving abilities
  • Retail sales customer service
  • Call center operations
  • Training and development
  • Performance monitoring
  • Data entry
  • Technical troubleshooting
  • Interpersonal skills
  • Call documentation skills
  • Call controlling
  • Resolving issues
  • Communicating with clients
  • Call control skills
  • Customer communications
  • Professional telephone voice
  • Analytical abilities
  • Providing customer support
  • Account updating
  • Retail sales customer service
  • Process optimization
  • Data evaluation
Experience
Tear Down, 12/2019 - 05/2020
Sensient Technologies Corporation Dallas, TX,
  • Cut timber, panels and other wooden materials according to measured dimensions.
  • Measured materials and cut to specification.
  • Selected lumber based on particular species, characteristics, size, applications and applicable adhesives.
  • Operated, maintained and repaired diverse range of equipment including routers, saws and sanders.
  • Completed assembly of hand-made wood items and packaged for shipping.
  • Measured boards and other wood materials using measuring tape and marked areas to cut using straight edge such as square tool.
  • Collected and organized materials required for each project.
  • Trained crew members how to perform high-quality work with safety and efficiency in mind.
  • Monitored parts and equipment used at job sites.
  • Viewed and checked job equipment daily to determine maintenance requirements.
  • Checked project details to verify correct materials and equipment for job sites.
  • Diagnosed and corrected malfunctions with equipment and machinery.
  • Maintained high standards of safety, productivity and quality for every job.
  • Reported to supervisors weekly regarding project progress, site problems and labor status.
Stocker/Customer Service Representative, 01/2019 - 11/2019
Kroger City, STATE,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve any service issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
General Laborer, 01/2015 - 02/2019
Kidd Construction City, STATE,
  • Performed repetitive assembly tasks using hand and power tools and automated equipment.
  • Transported, measured, cut and installed walls and trusses as well as cleaned up any discarded materials.
Education and Training
High School Diploma: , Expected in 06/2007
-
Rowan County Senior High School - Morehead, KY
GPA:
Status -
Certifications
  • Certified Personal Trainer
  • Certified Strength and Conditioning Specialist
  • Certified Group Fitness Instructor
  • Certified Li Family Kung Fu Instructor - 2012

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Resume Overview

School Attended

  • Rowan County Senior High School

Job Titles Held:

  • Tear Down
  • Stocker/Customer Service Representative
  • General Laborer

Degrees

  • High School Diploma

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