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Team Manager / Senior Systems Administrator Resume Example

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TEAM MANAGER / SENIOR SYSTEMS ADMINISTRATOR
Professional Summary
Experience - Leadership - Quality Assurance - Technical Skills

Results-driven professional with over 15 years of experience in leadership roles for numerous projects. Established track record as a proficient self-starter with organizational and leadership skills meeting the most demanding technical, logistical and administrative challenges. Gifted with interpersonal and communication skills, able to travel, adapt to any situation and troubleshoot problems in any given environment.
Skills
Work History
Team Manager / Senior Systems Administrator12/2013 to Current
Energia Logistics - Sea Launch – Long Beach, CA
Business Analyst / Project Manager07/2013 to 12/2013
Commerce Mortgage – San Ramon, CA
  • Responsible for all contract and vendor operations, purchasing/service delivery, on-site and remote support, including but not limited to systems, networking, and voice administration.
  • Engineered business processes and procedures as well as identified new technologies and solutions in order to cut costs and effectively help the business operate more efficiently.
  • Directed site roll-outs, reconfigurations and closures, as well as other projects such as system upgrades, downtime maintenance windows and implementation rollbacks.
  • Enc0mpass Inc.
Associate Engineer / Consultant / Contractor08/2011 to 12/2013
Sea Launch The Launch Command Center LCC – Culver City Long Beach, CA
  • Exclusive mission specific responsibilities include
Information Systems Consultant01/2011 to 08/2011
Enc0mpass Inc. – Temecula, CA
  • Provided detailed consultation to Enc0mpass clients in order to further the success of the customers end goals.
  • In several locations throughout California suitable network solutions were not only desired but necessary; installation of various routers, switches and wireless components transformed these facilities into true enterprise networks.
  • Developed a client-wide solution for backup and virus mitigation as well as a standardized operating system, then provided remote support for all Enc0mpass clients.
  • Collaborated with various vendors to properly integrate proprietary applications and hardware solutions into Enc0mpass organizations.
Systems Support Specialist II10/2006 to 12/2010
Temecula Valley Bank / First Citizen's Bank – Temecula, CA
  • Integral member of transition team through a federal acquisition and company changeover in which computing and communications systems for all acquired companies were converted.
  • During this time, became responsible for several existing technologies to include Unified Messaging (Cisco Call Manager and Unity).
  • Coached research and development team(s) to provide solutions that would aid the business in becoming not only more efficient but simultaneously more secure.
  • These working groups were the key success to accomplishment of these projects.
  • Executed timely service delivery and systems transition to minimize business downtime during site conversion/decommissions.
  • Southwest Region Lead Project Manager for all Tier 3 and below support in addition to all vendor and contract relations.
Technical Support Specialist01/2006 to 10/2006
Creative Touch Interiors – Temecula, CA
  • Management of helpdesk call center to handle all desktop and network related issues.
  • Monitored externally escalated cases and worked to resolve in timely manner.
  • Collaboration with design engineers and fabricators to configure specific applications and equipment imperative to satisfy the needs of the business.
  • Developed and employed helpdesk call center to handle all desktop and network related issues.
  • Conducted site openings/closures/maintenance for locations from California to Nevada as well as dealt with any vendor, procurement or warranty related requirements.
Queue Manager / Systems Administrator09/2003 to 01/2006
Electronic Data Systems – San Diego, CA
  • Managed, tracked and reported status of Enterprise Service Request Management Queue to department heads on scheduled basis to ensure continuous flow of operations.
  • Controlled all aspects of IT, from account management to software deployment, within multiple Windows domains in a global environment, as well as managed multiple Exchange environments simultaneously.
  • Lead administrator for two separate windows domains (Navy/Marine); simultaneous management of multiple Exchange environments, trust/securities, software deployment, case escalation, institutional documentation (SLA/KB) and distribution lists across multiple Windows domains.
  • Selected as Team Lead back-up, to generate Service Level Agreements, performance reports, instructional documentation and offer technical/procedural advice to agents in various departments within the enterprise.
NCO / Senior Systems Administrator09/1999 to 09/2003
United States Marine Corps – San Diego, CA
  • Attachments
Education
Bachelor's: Computer ScienceArizona State University- Phoenix, AZComputer Science
Cisco Academy - CCNA Exploration (Courses 2 of 4) Unix/Linux - Basic/Advanced Administration (Courses 2 of 3) Visio Documentation and Diagramming (UML Documentation Standard) Comp/Data Processing, Networks & Data Communications, System Analysis/Design United States Marine Corps Twenty-Nine Palms, CA Certified at Marine Corps Air Ground Combat Center (MCAGCC) Computer Systems Specialist - MOS 4066 Tactical Network Specialist - MOS 0656 : Mt. San Jacinto College- Menifee, CA
CompTIA Security+ Professional Microsoft Learning Academy Temecula, CA Certified as a Microsoft Technical Associate (MTA): Network Fundamentals: EDS University- Commerce, CA
Completed courses such as CompTIA A+, Export Control, Security Fundamentals, and Leadership Development Marine Corps Institute Washington Navel Yard, DC Completed courses in areas such as Leadership, Corrections, Electronics, Mathematics, and Financial Management: Carl Albert High School- Midwest City, OK
High School Diploma:
Computer Hardware, Basic Programming, and Software Implementation:
Skills
A+, account management, Active Directory, Photo, Anti-Virus, Avaya, back-up, Backup, Basic, Basic Programming, business processes, call center, CCNA, Cisco, Cisco IOS, Citrix, CA, Computer Hardware, Hardware, consultation, conversion, client, clients, customer service, Data Communications, Data Processing, Database, DC, delivery, Dell, Documentation, DOS, Electronics, Financial Management, FTP, Gateway, Ghost, HP, Communications Manager, Imaging, Information Technology, Inventory Control, Leadership, Team Lead, Leadership Development, Linux, managing, Mathematics, meetings, Messaging, Access, Exchange, Exchange 5.5, Office, MOS, Windows 8, Windows, NT, Navy, Enterprise, Network, networking, Networks, Office Suites, operating system, pcAnywhere, procurement, progress, purchasing, quality, reporting, research, routers, Routing, SAN, securities, Service Level Agreements, SLA, Supervisor, supervising, switches, System Analysis/Design, Telephony, TrackIt, UML, Unix, upgrades, upgrade, Veritas and NetBackup, Video, Visio
Additional Information
  • US Department of Defense San Diego, CA DoD Secret Security Clearance - Previously possessed as Active Duty Military and Contractor CompTIA Long Beach, CA CASP Advanced Security Practitioner (In Work)
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Resume Overview

Companies Worked For:

  • Energia Logistics - Sea Launch
  • Commerce Mortgage
  • Sea Launch The Launch Command Center LCC
  • Enc0mpass Inc.
  • Temecula Valley Bank / First Citizen's Bank
  • Creative Touch Interiors
  • Electronic Data Systems
  • United States Marine Corps

School Attended

  • Arizona State University
  • Mt. San Jacinto College
  • EDS University
  • Carl Albert High School

Job Titles Held:

  • Team Manager / Senior Systems Administrator
  • Business Analyst / Project Manager
  • Associate Engineer / Consultant / Contractor
  • Information Systems Consultant
  • Systems Support Specialist II
  • Technical Support Specialist
  • Queue Manager / Systems Administrator
  • NCO / Senior Systems Administrator

Degrees

  • Bachelor's : Computer Science
    Cisco Academy - CCNA Exploration (Courses 2 of 4) Unix/Linux - Basic/Advanced Administration (Courses 2 of 3) Visio Documentation and Diagramming (UML Documentation Standard) Comp/Data Processing, Networks & Data Communications, System Analysis/Design United States Marine Corps Twenty-Nine Palms, CA Certified at Marine Corps Air Ground Combat Center (MCAGCC) Computer Systems Specialist - MOS 4066 Tactical Network Specialist - MOS 0656 :
    CompTIA Security+ Professional Microsoft Learning Academy Temecula, CA Certified as a Microsoft Technical Associate (MTA): Network Fundamentals :
    Completed courses such as CompTIA A+, Export Control, Security Fundamentals, and Leadership Development Marine Corps Institute Washington Navel Yard, DC Completed courses in areas such as Leadership, Corrections, Electronics, Mathematics, and Financial Management :
    High School Diploma :
    Computer Hardware, Basic Programming, and Software Implementation :

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