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Team Leader (Technician) Resume Example

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TEAM LEADER (TECHNICIAN)
Experience
Team Leader (Technician), 01/2015 to Current
Pitney Bowes – Romulus, MI
  • Supervised a team of eight staff members by assigning tasks, ensuring adherence to company procedure and rules.
  • Mentored and trained new team members.
  • Analyzed data to report operational decisions and activities Organized and Entered daily codes into company computer systems to setup mail sorting machine those sorts.
  • Held weekly Safety briefing meetings for direct staff.
Branding Distribution Manager, 09/2014 to 05/2015
Lycamobile Telecom – Southfield, MI
  • Communicated with a strong, diverse coalition of organizations or public figures, securing their cooperation, support and action, to further campaign goals.
  • Conferred with clients to provide marketing or technical advice.
  • Conferred with department heads or staff to discuss topics such as contracts, selection of advertising media, or product to be advertised.
  • Consulted publications to learn about conventions and social functions and to organize prospect files for promotional purposes.
  • Advised customers on technical or procedural issues.
  • Analyzed data to assess operational or project effectiveness.
IT help desk and Network Technician, 01/2010 to 01/2014
Zain mobile telecom Inc
  • Effectively captured technical issues and documented the data in corporate case tracking system Assisted Senior Network Engineers to resolve complex issues.
  • Performed on-site and remote troubleshooting of end user hardware and software Resolved basic/intermediate technical problems with LAN and WAN networks Performed data analysis to determine root cause of errors and corrected them where necessary Account & fleet Management.
01/2004 to 01/2010
Zain mobile telecom Inc
  • Collaborated with other managers or staff members to formulate and implement policies, Procedures, goals, or objectives.
  • Conducted employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.
  • Conducted investigations in cooperation with government agencies to determine causes of transportation accidents, coordinate cleanup activities, or improve safety procedures.
  • Developed criteria, application instructions, procedural manuals, or contracts for federal or state public transportation programs.
  • Analyzed expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
Education
Certificate of Achievement Computer Networking Academy (CCNA) *Cisco (Cisco Certified Network Associate Routing & Switching -CCNA). May: Mar 2018
Henry Ford College - Dearborn, MI
Intermediate: Feb 2017
The Cell Phone Repair Academy
Certificate of Achievement in Management Skills Builder.: May 2006
The Contact Plus Center - Baghdad
Certificate of Completion Microsoft Office (Word, Excel, Power point, Access: Feb 1999
The International Computer Canter - Baghdad
Bachelor's degree: science, Jun 1995
science Starting Study CCNP, IOT, and Python Programming in processing Overview and Skills Cisco Certified Network Associate Routing & Switching -CCNA. 2 years' experience in information technology field. Excellent skills in network troubleshooting and diagnostics. strong technical network knowledge and configuration experience. Actively provide support tasks to configure, upgrade, and maintain router and switch configurations. implementing the technologies and standards such as Cisco IP routing and WAN and LAN switching, including layer 2 and layer 3 parameters. Cisco VSS, IOS and supervisor modules. Experiences in implementing and configuring switch series 3650,2960. Experiences in implementing and configuring router series 2800.1841.1700 Experiences in implementing and configuring networks using standard routing protocols (EIGRP, OSPF, BGP. VLAN, DHCP, NAT). experience with hands on configuration, implementation of switches. (VLANS). self-motivated and proficient with time-management skills with the ability to complete assignments on time and with quality. Experience in small and large enterprise network setup, configuration, management. Excellent Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Quick learner, attentive to details and adapt to changes quickly. Self-motivated with the ability to work in a fast-moving environment.
Summary

Professional, detail-oriented Network Administrator motivated to drive projects from start to finish as part of a dynamic team.Seeking an IT position with a company that allows for a new challenge, where education can be used, and experience can be gained.  Information-driven Network Engineer with coordination expertise in deploying and maintaining LAN and WAN infrastructure. A polished and dedicated individual with over 3 years of system repair and troubleshooting experience. Offering exemplary planning, project management and communication talents.

Highlights

CCNA, TCP/IP, Ethernet, EIGRP, OSPF, VLAN, DHCP, NAT, BGP. Microsoft Office, computer maintains (hardware software). ENGLISH ARABIC

Skills
advertising, ARABIC, basic, BGP, budgets, CCNA, Cisco Certified Network Associate, CCNP, Cisco, communication skills, Excellent Interpersonal skills, hardware, Computer Networking, computer use, contracts, clients, customer-care, data analysis, DHCP, EIGRP, employee training, ENGLISH, Ethernet, fast, financial, government, information technology, IP, LAN, listening, mail sorting, Management Skills, marketing, meetings, Access, Excel, Microsoft Office, Power point, Word, enterprise, network setup, network troubleshooting, Network, networks, OSPF, policies, Programming, protocols, publications, Python, quality, quality improvement, Quick learner, router, Routing, Safety, Self-motivated, supervisor, switches, switch, TCP/IP, telephony, time-management, transportation, troubleshooting, upgrade, WAN
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Resume Overview

Companies Worked For:

  • Pitney Bowes
  • Lycamobile Telecom
  • Zain mobile telecom Inc

School Attended

  • Henry Ford College
  • The Cell Phone Repair Academy
  • The Contact Plus Center
  • The International Computer Canter

Job Titles Held:

  • Team Leader (Technician)
  • Branding Distribution Manager
  • IT help desk and Network Technician

Degrees

  • Certificate of Achievement Computer Networking Academy (CCNA) *Cisco (Cisco Certified Network Associate Routing & Switching -CCNA). May : Mar 2018
    Intermediate : Feb 2017
    Certificate of Achievement in Management Skills Builder. : May 2006
    Certificate of Completion Microsoft Office (Word, Excel, Power point, Access : Feb 1999
    Bachelor's degree : science , Jun 1995

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