Tax Compliance Representative
Career Focus
*With more than 4 years of state service experience I have the knowledge in knowing how to analyze complex situations. Ability to follow policies and procedures to comply with consistency and accuracy. Ability to handle priority changes and work well under pressure.
Core Strengths
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Educational Background
Heald CollegeRoseville, CAExpected in April 2007 – –Associates in Applied Sciences Degree:Business Administration - GPA:Business Administration
Accomplishments
Work Experience
Bickford Senior Living - Lansing Charter, MI, 01/2015 - Present
Aaron Dixon XXX-845-6893 | Tax Program Technician II I work independently and I am responsible to technically analyze and resolve most difficult and complex Post - NPA Protest correspondence, while in a high pace demand environment; using programs such as TPF, INC, TI, STARS Evaluate incoming correspondence by, if needed, making the appropriate adjustments to the account(s).
Responsible for establishing, maintaining and controlling my cases inventory for Protest Correspondence.
Assist in developing procedures to make the necessary revisions to the unit procedures manual in conjunction with annual program and law changes.
Auditor for the Our Promise formally known as California State Employees' Charitable Campaign (CSECC).
Field Office Key Coordinator to recruit Key Connectors to assist FTB employees to donate to non-profit organizations.
State of California Franchise Tax Board.
Kpmg - Tax Technician , , 01/2011 - 01/2015
Provide (OJT) On the Job Training to assistant new employees in educating the Tax Laws, following the policies and procedures and strict confidentiality.
Also, provided OJT for Public Affairs to have a better understanding of how we treat our customers and follow the guidelines in assisting the taxpayers while maintaining our revenue goal for the State of California Franchise Tax Board.
Assisted with correspondence using the Tax Payer Folder Program and Case Management Responsible for assisting customers with electronic funds transfers (EFT) and e-filing.
Follow the policies and procedures to better assist the nature of each account.
Analyze each account separately while making accurate adjustments to each account individually using TI, ARCS, TPF, IC Analyze complex collection accounts daily and using the appropriate action for ea account.
Initiate adjustments and abatements of existing liabilities if necessary.
Providing excellent and professional customer service by telephone and/or correspondence.
Provide customer service to Spanish speaking Tax Payers.
Auditor for the Our Promise formally known as California State Employees' Charitable Campaign (CSECC).
Field Office Key Coordinator to recruit Key Connectors to assist FTB employees to donate to non-profit organizations.
Butler Technical Group - Customer Service Account Representative Everett, WA, 01/2008 - 01/2011
Katie Hurtzig XXX-625-4100 ext.
Handling high dollar account's (Whole Foods) to have correct entry of the requested information directly from Whole Foods Corporate.
Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
Addressed irate customers in answering product and general questions to their satisfaction.
Enter orders accurately while consistently monitoring product availability, weight, and ship dates of deliveries.
Tremendous amount of data entry and record keeping.
Tracking missing orders, and confirming orders.
Languages
Fluent in Spanish speaking and writing
Skills
Case Management, excellent communication, interpersonal skills, creative problem solving, Excellent customer service, customer service, data entry, filing, funds, inventory, law, Office, organizational, policies, profit, speaking, quality, record keeping, researching, Self-motivated, Fluent in Spanish, Spanish speaking, Tax Laws, Tax, Technician II, telephone, time management, TPF
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