Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
To secure an entry-level position in administration that will allow professional and personal growth Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
  • Trusted key holder
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Multi-line phone talent
  • Cost accounting
  • Accounts payable specialist
  • Account reconciliations
  • Exceptional organization
  • Customer-oriented
  • MS Office expert
  • Word processing
  • Official Typing Certificate
  • Advanced Excel spreadsheet functions
  • Professional and mature
  • AR/AP
  • 45 WPM typing speed
  • Professional phone etiquette
  • Excellent communication skills
  • Database management
  • Customer service-oriented
  • Flexible
  • Social media knowledge
  • Appointment setting
  • Multi-line phone proficiency
  • Microsoft Excel certified
  • Spreadsheet management
  • Tax return presentation
Work History
Tax Preparer, 09/2013 - Current
Intuit Manchester, NH,
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Asked open-ended questions to assess customer needs.
Volunteer, 07/2011 - 04/2012
Dominion Senior Living Louisville, KY,
Volunteer, 07/2009 - 04/2010
Dominion Senior Living Athens, TN,
Volunteer, 07/2005 - 04/2006
Dominion Senior Living Red Bank, TN,
Office Assistant, 01/2005 - 05/2008
Ashford Senior Living Seattle, WA,
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Asked open-ended questions to assess customer needs.
Volunteer, 08/2003 - 04/2004
Dominion Senior Living Maryville, TN,
Assistant Manager, 02/1999 - 11/2001
Pure Hockey Braintree, MA,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
Owner, 05/1998 - 09/2012
Fedex Butte, MT,
Education
Accounting Diploma: Accounting, Expected in 2004
-
Middle Georgia Technical College - Warner Robins, GA
GPA:
  • Coursework in Accounting, Finance and Statistics
Office Application Specialist Certificate: , Expected in 1 2004
-
- ,
GPA:
Skills
Accounting, Computerized Accounting, Accounts Receivable, Cash Management, Copying, Cost Accounting, fax, Financial, Forms, Letters, materials, Math, mail, Microsoft Office, Office, Office Skills, Organizational Skills, Payroll, QuickBooks, Sales, Tables, Tax, telephones, transportation, Type 50 wpm, WordPerfect

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Resume Overview

School Attended

  • Middle Georgia Technical College

Job Titles Held:

  • Tax Preparer
  • Volunteer
  • Volunteer
  • Volunteer
  • Office Assistant
  • Volunteer
  • Assistant Manager
  • Owner

Degrees

  • Accounting Diploma
  • Office Application Specialist Certificate

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