Tax Compliance Agent IINEW YORK STATE DEPARTMENT OF TAXATION AND FINANCE － HAUPPAUGE, NY
Supervise a team of Tax Compliance Agent 1's Organize, prioritize, and carry out daily work activities with use of good time management skills.
Maintain my knowledge of tax law and policy as related to enforcement and collection under the Departments guidelines and ensure that staff stays abreast of any and all changes.
Maintain organized and complete time and attendance records for myself and team Develop TCA 1 skills to enable them to perform the job duties essential to resolve cases in a timely manner and provide additional training when necessary.
Conduct case reviews.
06/2009 to 01/2013
TAX COMPLIANCE AGENT INEW YORK STATE DEPARTMENT OF TAXATION AND FINANCE － KEW GARDENS, NY
Maintain knowledge of relevant tax laws and collection information, such as CCED policies and procedures and New York State Tax Statutes.
Collect taxes from individuals or businesses according to prescribed laws and regulations.
Professionally and courteously communicate with taxpayers and/or their representatives to explain the nature of assessments, the collection process, procedures for protesting assessments, and to resolve tax liability.
Impose payment deadlines on delinquent taxpayers and monitor payments to ensure that deadlines are met.
Keep and update database of taxpayers records for each case, including contacts, telephone numbers, and actions taken.
Generate legal documents, such as subpoenas, warrants, and garnishments.
Investigate claims of inability to pay taxes by researching court information for the status of liens, mortgages, or financial statements, or by locating assets through third parties.
Conduct field investigations to assist in locating taxpayers and/or their assets and to enforce compliance of New York State tax laws.
Achieve full case resolution in an efficient and effective manner, using collection techniques, such as negotiating installment payment agreements, issuing responsible person assessments, tax warrants, levies, income executions, and initiating seizures.
09/2006 to 06/2009
CAPITAL ONE BANK BANK TELLER － ROCKAWAY PARK, NY
Handled all paying and receiving transactions accurately.
Acquired, retained, and expanded new and existing client relationships by providing excellent customer service.
Resolved moderate client inquiries using complex and confidential documents and reports.
Contributed to the achievement of sales by identifying cross-selling opportunities and referring clients to the appropriate staff.
12/1998 to 06/2009
CUSTOMER SERVICE REPRESENTATIVE/FRONT-END SUPERVISORWALDBAUMS SUPERMARKET － ROCKAWAY PARK, NY
Handled all customers' queries and requests; answered all incoming calls and directed calls to appropriate persons; received and confirmed all vendor orders, shipments and validated billing.
Generated numbers on New York State lottery machine and disbursed cash prizes to winners.
Assisted the store manager with various administrative tasks.
Supervised the front end of the store, by assisting and managing the cashiers.
Bachelor of Arts Degree: Public AdministrationJohn Jay College of Criminal Justice － New York, NY, United StatesPublic Administration
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Companies Worked For:
NEW YORK STATE DEPARTMENT OF TAXATION AND FINANCE
CAPITAL ONE BANK BANK TELLER
John Jay College of Criminal Justice
Job Titles Held:
Tax Compliance Agent II
TAX COMPLIANCE AGENT I
CUSTOMER SERVICE REPRESENTATIVE/FRONT-END SUPERVISOR
Bachelor of Arts Degree : Public Administration
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