Dedicated, detailed oriented and accurate with exceptional communication skills. Excel in planning and executing multiple projects deadline-driven environments. Decisive yet flexible when responding to constant change. Hardworking and creative; willing to assume responsibility Excellent customer service. Effective at communicating with broad range of clients and management. Motivated and self-driven.
08/2016 to Current
Tax AssessorCity of Philadelphia － Philadelphia, PA
Sends correspondence to taxpayers requesting previous and present year federal and state tax returns, business records and other related documents; ; reviews and utilizes information received to assist in the preparation of the assessment. Completes delinquent city tax returns; utilizes previous and present year state and federal tax returns, real estate records, telephone directories, voter registration records, banking and insurance information, and other related documents to verify taxpayer residency. Computes amount of tax, interest and penalties due; makes payment adjustments when deemed necessary. Confers with taxpayers and/or their accounting or legal representatives to discuss findings and resolve questions relating to determination of tax liabilities; explains interpretations of tax ordinances as well as applications of regulations and policies. Delivers testimony at the public hearings of the Tax Review Board, Municipal Court, and the Court of Common Pleas regarding tax assessments, the methods used in deriving the assessment, and/or the determination of taxpayer domicile; provides depositions and sworn affidavits.
03/2016 to 08/2016
Payment Processing SupervisorCity of Philadelphia － Philadelphia, PAPlans, assigns, and reviews the work of a large group of payment processing clerks engaged in receiving, disbursing, and accounting for money received in payment of a large variety of licenses, permits, fees, and taxes; supervises a clerical staff engaged in the manual validating of bills and payments for any of the above in instances where a computerized validating system cannot be used; determines appropriate numbers of persons expected to appear for payment of certain taxes and fees and reassigns employees to meet workload peaks or to fill in for those ill or on vacation.
01/2014 to 03/2016
Revenue Collection RepresentativeCity of Philadelphia － Philadelphia, PAProvides technical assistance and answers inquiries related to water, sewer, or tax and other receivables; represents superior at meetings; initiates action for adjustments where determined to be proper; assists taxpayers or water/sewer customers in the completion of various forms and assistance applications; quotes, cites, interprets, explains regulations, codes and ordinances for billings, collections and enforcement as they relate to water, sewer, or taxes and other receivables; prepares requests for special revenue investigations where warranted. Performs related work as required.
09/2013 to 01/2014
Revenue InvestigatorCity of Philadelphia － Philadelphia, PAConducts field investigations in an assigned area in which the City and/or School Board is owed monies such as water payments, business taxes, and monies owed for institutional care and maintenance. Reviews case files to ascertain sources to be investigated; reviews records of public utilities and municipal, state and federal agencies to verify information, to obtain leads for investigations, and to gather information concerning financial resources of parties liable for payment of charges. Locates and confers with various members of the general public to verify such facts as dates, locations, persons, monies, financial resources and other pertinent information needed; investigates the possibility for reimbursement of overdue accounts for such sources as insurance policies, pension funds and real and personal property. Serves legal or quasi-legal documents to taxpayers and/or their representatives; may collect tax payments; prepares standardized forms for taxpayers; schedules and arranges for long term payment of delinquent taxes and/or water/sewer rents; prepares reports indicting facts gathered and the status of assigned cases; prepares cases for court.
12/2012 to 02/2013
Management TraineeCity of Philadelphia － Philadelphia, PAPerforms a variety of assignments designed to develop proficiency in a professional occupation within an assigned department; studies structure and operating practices and procedures of municipal programs; studies city ordinances, civil service regulations, departmental directives, pertinent state and federal laws and regulations to develop understanding of their effect on departmental operations and programs; observes and assists departmental administrators in the performance of a variety of projects and tasks. Retrieves information and prepares a variety of reports using computers and various research techniques.
03/2012 to 12/2012
Acting Collection Representative SupervisorCity of Philadelphia － Philadelphia, PAPlans, assigns and reviews the work activities of a group of collection representatives, clerical staff and/or tax assessors engaged in the collection of current payments and delinquent water/sewer bills, real estate, business and other taxes, and the determination of tax liabilities, interests and penalties; generates current and delinquent water/sewer, real estate and business tax accounts; reviews requests for waivers, agreements, deed changes, adjustments, grants, discounts and referrals; monitors and reviews employees' work activities, including written work and processes to identify areas for new processes, automation, or evaluation; coordinates the preparation of reports; interprets laws, regulations, ordinances, and codes to subordinates and the general public; ensures that current and delinquent tax accounts and various requests are processed in accordance with the city tax ordinances and regulations.
10/2011 to 12/2012
Collection Customer RepresentativeCity of Philadelphia － Philadelphia, PAContacts and interviews taxpayers, water and sewer customers, and/or their representatives; explains applicable ordinances, regulations, and methods of computing and calculating charges, interest, penalties, and delinquencies; searches automated accounting system for account information. Receives instructions in the content, interpretation and application of water, business, earnings, real estate tax and other ordinances, and in the procedures of explaining such ordinances to taxpayers and their representatives; delivers testimony at both formal and informal hearings; explains the basis for billings, computation of charges, interest and penalties. Reviews and updates taxpayer, water/sewer and other customer accounts and initiates action for adjustments where determined to be proper. Prepares written statement of taxpayer, water/sewer and other customer accounts; lists charges to the account as well as payments and credits; locates missing payments.
04/2008 to 10/2011
Service RepresentativeCity of Philadelphia － Philadelphia, PAReceives documents for recording of selected data; checks documents for accuracy, completeness and conformity with state and city regulations; rejects improperly prepared documents and explains proper preparation; makes necessary calculations to compute costs and fees;collects costs and fees;makes postings to accounts for fees collected; arranges for collection of delinquent costs and fees.
Bachelor of SciencePeirce College
DiplomaJohn Bartram High School － Philadelphia, PA