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Table Games Dealer Resume Example

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TABLE GAMES DEALER
Summary
Throughout the years, I've been trained to give only the best service and customer care. It is not only about doing the job right, but to make sure the customer is satisfied with their experience. I've progressed from a cashier, to a waitress, to my most recent employment as a blackjack dealer, giving me a total of three years experience in customer care. However, My skills are not limited to this description, so I'm sure I'll be the perfect fit for any position available.
Highlights

Typing speed of 98 WPM, PowerPoint, Word, Access, Excel, Photoshop; Trained to deal: Blackjack, UltimateTexas Hold'em and Three Card Poker. Customer service experience and course training.

  • Cash handling
  • Reliable team worker
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Math and language skills
  • Delivers exceptional customer service
  • Engaging personality
  • Excellent multi-tasker
Experience
Table Games Dealer
November 2012 to June 2014 First Council Casino Hotel － Newkirk, OK
  • Educated customers on game rules and mathematical probabilities of various wagers.
  • Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.
  • Took and paid bets and retrieved cards.
  • Inspected cards and equipment to be used in games to verify proper functioning.
  • Processed customer transactions involving cash, and casino chips.
  • Calculated change for currency, chips, vouchers and checks.
  • Provided excellent customer service for up to (6) players at the same time, including their guests.
Server/Hostess/Cashier
April 2010 to May 2011 Sirloin Stockade － Arkansas City, KS
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Facilitated prompt and accurate seating and service of all guests.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Consistently adhered to quality expectations and standards.
  • Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Correctly calculated charges, issued bills and collected payments.
  • Continually kept carpets and floor clear of debris. Regularly cleaned host stand and buffet area.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Actively complied with all health department regulations and rectified issues immediately.
  • Operated and maintained cleaning equipment and tools, including the dishwasher, and hand/table wash stations.
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
  • Stocked and maintained silverware, linen and condiments.
  • Provided high quality service.
Server/Waiter
February 2009 to January 2010 Chinese Chef － Arkansas City, KS
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner..
  • Consistently adhered to quality expectations and standards.
  • Delivered exceptional, friendly and fast service.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Prepared the buffet and salad bar for dinner service.
  • Continually kept carpets and floor clear of debris.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Facilitated prompt and accurate seating and service of all guests.
  • Regularly cleaned host stand and buffet area.
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
  • Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.
  • Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
  • Stocked and maintained silverware, linen and condiments.
Education
High School Diploma : August 2012 Arkansas City High School － Arkansas City, KS GPA: Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Presidential Scholarship January 2012 Awarded Presidential Scholarship to Cowley County Community College for academic excellence.
  • Presidential Academic Achievement Award, all four years. (2009-2012)
  • Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class.
  • Awarded Presidential Scholarship to Cowley County Community College (Jan 2012) for academic excellence.
  • 3.927 GPA
  • Coursework in Spanish (3 years), Calculus, and Chemistry.
  • Member of Debate and Forensics Club (2 years)
Some Associates : Psychology Cowley County Community College － Arkansas City, KS
  • 3.75 GPA
  • Coursework in Ethics, Computer Applications, Statistics, Psychology and Developmental Psychology
Skills
  • Typing speed of 98 WPM, Word, Photoshop, Excel, Access, PowerPoint, Multi-tasking and organizational training
  • Completed course training in customer service and confrontation at First Council Casino Hotel
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Resume Overview

Companies Worked For:

  • First Council Casino Hotel
  • Sirloin Stockade
  • Chinese Chef

School Attended

  • Arkansas City High School
  • Cowley County Community College

Job Titles Held:

  • Table Games Dealer
  • Server/Hostess/Cashier
  • Server/Waiter

Degrees

  • High School Diploma : August 2012
    Some Associates : Psychology

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