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Systems Engineer III Resume Example

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SYSTEMS ENGINEER III
Skills
  • Problem Solving
  • Project Management Skills
  • Agile Software Development Lifecycle
  • Interpersonal Communication
  • Multitasking Skills
  • Customer Service
  • Staff Education and Training
Professional Summary

Successful Systems Engineer with over 5 years of experience directing projects. Works well with stakeholders, customers and outside vendors. Experienced with implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones.

Work History
Systems Engineer III, 08/2015 to Current
Morehouse College - Atlanta, GA
  • Strategized technical support plans and designed budgets, timelines and scopes for 5 successful IT projects.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Participated in all phases of system development life cycle, from requirements analysis through system implementation of new VOIP phone system that saved $200k against annual IT budget.
  • Communicated status updates to affected parties when issues arose.
  • Designed and implemented security surveillance system with 200k budget.
  • Managed installation, upgrade and deployment projects and provided on-site direction for IT Staff and Vendors.
  • Completed technical reviews of classroom projection systems and suggested updates or changes, resulting in $50k budget to manage project that upgraded 12 classrooms.
  • Assist with Network Infrastructure projects, maintenance, administration, and troubleshooting.
  • Manage design, administration, documentation and Service Desk Technician cross training of VOIP telephony system
  • Provide tier 2 support for Service Desk Technicians and customers
  • Oversee operations, maintenance and improvements of campus safety surveillance systems.
LAN Administrator, 08/2007 to 06/2014
U.S. Nuclear Regulatory Commission - Atlanta, GA
  • As regional team leader, delegated IT tasks, oversaw network operations, managed projects, cross trained IT staff and provided leadership on team of 3.
  • Provided planning for annual budgets to fund IT projects and controlled spending within budget.
  • Worked proactively with senior management to discuss network status and improvement projects.
  • Led successful upgrade project for refresh of 400+ desktop machines by working and coordinating with staff for timeline and supplemental support.
  • Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope to upgrade modems, UPS and routers at remote power plants.
  • Performed network server and desktop maintenance and upgrades, including patches, service packs, hot fixes, system builds, image updates and new security configurations.
  • Managed data backups and disaster recovery operations.
  • Increased knowledge base for help desk staff by authoring documentation for system configurations and troubleshooting.
  • Assigned application access, security roles and permissions.
  • Managed and maintained stability of all network servers throughout region.
  • Managed helpdesk tickets, end user support, system troubleshooting.
Systems Administrator, 03/2007 to 10/2007
Rentals.com - Norcross, GA
  • Oversaw IT activities to maintain operations by maintaining laptops, desktops and PDAs for 100 users.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Diagnosed and resolved complex customer issues for implementation, add-on, maintenance and support of VoIP applications.
Professional Training
  • ITIL V4
  • Project Management Professional
  • VMware vSpere
  • Cisco ICND, BSCI
Education
Electronics TechnologyPickens Technical College - Aurora, CO
Audio/Video EngineeringThe Art Institute Of Colorado - Denver, CO
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Resume Overview

Companies Worked For:

  • Morehouse College
  • U.S. Nuclear Regulatory Commission
  • Rentals.com

School Attended

  • Pickens Technical College
  • The Art Institute Of Colorado

Job Titles Held:

  • Systems Engineer III
  • LAN Administrator
  • Systems Administrator

Degrees

  • Electronics Technology
    Audio/Video Engineering

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