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Systems Analyst, Implementation Engineer Resume Example

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SYSTEMS ANALYST, IMPLEMENTATION ENGINEER
Summary
Versatile skill set focusing on the implementation of large scale software and hardware installations. Experience includes Quality Assurance, Configuration/Programming, and Business Analysis. Ability to work directly with customers to glean requirements and develop strong business relationships Core Strengths System Configuration Digital Signage Kiosk/Printing Devices *Programming and Web Design Experience Business Systems Analysis Software Workflow Design Technical Training Hardware/Firmware Production Support Requirements Analysis Management/Lead experience *Off-Shore Team Management Government, Military, Pharmaceutical, Telecom, and International Consulate/Embassy Projects IT Quality Assurance including automation tools Center of Excellence (CoE) proficiencies Customer facing working relationships
Experience
Systems Analyst, Implementation Engineer
September 2012 to Current QMatic U.S. Office － Mölndal Duluth, Sweden, Georgia
  • Work closely with clients and Project Manager to identify business needs and develop detailed functional specifications to support product and project implementations Build and configure the enterprise solution from custom kiosk screen and digital signage design to advanced queuing workflows in Java based software End to end Quality Assurance testing, troubleshooting, and "go-live" support for each unique implementation including all software and hardware components Responsible for multiple national and international implementations in various public areas including military bases, courthouses, embassies, local governments and DOT facilities.
  • Private entities include telecom, hospitals/healthcare, retail, and banking institutions.
  • Hands on" approach to project success from inception through delivery with direct communication to Directors, Managers, Developers, Business Analysts, Electricians, End Users, and Sales Executives.
Senior Implementation Engineer
October 2009 to September 2012 Cox Communications － Alpharetta, Georgia
  • Responsible for Customer Flow Management system implementation which included requirements gathering, configuration, QA, and Production Support for a retail queuing application used in 300 stores nationwide.
  • Testing and configuration for Digital Signage system used at various retail stores.
  • POS/Payment Kiosk Implementation including end to end software, firmware, and hardware testing and support for over 100 locations nationwide.
  • Quality Assurance for multiple projects and maintenance of lower environments.
QA Manager, Implementation Engineer
March 2008 to June 2009 ThePort － Atlanta, GA.
  • Managed the effort to implement a Web-based Customer Support CRM solution.
  • Architected the workflow system within the CRM software to manage the flow of tickets between the Business, Sales, Client Services, Development, and Quality Assurance departments.
  • Managed the Quality Assurance team for local and off-shore team (Mynd).
  • Continuously supported and managed the CRM system including technical enhancements.
Delivery Engineer
November 2005 to February 2008 EMC － Alpharetta, GA.
  • Responsible for enterprise level HP software implementations for Telecom clients requiring substantial communication with Off-Shore vendors (Amdocs, Convergys, and Tech Mahindra).
  • Worked with various clients to determine the needs for software including requirements gathering and business rule definition.
  • Documented processes for "current state" and "future state" to show clients how to streamline their SDLC (Software Development Life Cycle) to save time and money.
Senior Consultant
August 2005 to November 2005 Cox Communications － Alpharetta, Georgia
Senior Consultant
January 2005 to August 2005 Alltel － Alpharetta, Georgia
Senior Consultant
June 2004 to December 2004 Equifax － Alpharetta, Georgia
QA Engineer, TestDirector Administrator
June 2003 to June 2004 Matria Healthcare － Alpharetta, Georgia
Education
B.S : Public Administration Georgia College and State University － Milledgeville, Georgia Public Administration
Interests
United States Department of Veterans Affairs - Background check passed and CAG Access status currently active and up to date with curriculum: FISMA Reporting Privacy and HIPAA Reporting VA Privacy Staff Mandatory Training
Additional Information
  • Security Clearance: United States Department of Veterans Affairs - Background check passed and CAG Access status currently active and up to date with curriculum: FISMA Reporting Privacy and HIPAA Reporting VA Privacy Staff Mandatory Training
Skills
go-live, streamline, approach, banking, hardware, CRM, Client, clients, Customer Support, delivery, documentation, functional, HP, Java, Leadership, money, enterprise, POS, processes, proposals, Quality, Quality Management, QA, Quality Assurance, requirements gathering, retail, Sales, SDLC, Software Development, Telecom, troubleshooting, unique, workflow
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Resume Overview

Companies Worked For:

  • QMatic U.S. Office
  • Cox Communications
  • ThePort
  • EMC
  • Alltel
  • Equifax
  • Matria Healthcare

School Attended

  • Georgia College and State University

Job Titles Held:

  • Systems Analyst, Implementation Engineer
  • Senior Implementation Engineer
  • QA Manager, Implementation Engineer
  • Delivery Engineer
  • Senior Consultant
  • QA Engineer, TestDirector Administrator

Degrees

  • B.S : Public Administration

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