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Systems Administrator Resume Example

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SYSTEMS ADMINISTRATOR
Professional Summary
Over 10 years of professional IT experience in systems admininstation, network maintence, end-user support, and database management. Possess strong interpersonal, organizational and management skills. HIGHLIGHTS Project Management Sourcing Hardware/Software Vendor Management Resource management Customer Service Upgrades, Deployments, Moves Computer repair Network Infrastrure Troubleshooting Data Center Maintenance Manage complex IT projects in rapidly evolving environment
Core Qualifications
  • Windows, Macintosh OS, VMware
  • Telecommunications (Voip, PSTN PBX, POTS)
  • Microsoft Office
  • Microsoft Access, Filemaker, Metucube, Informix, Data Sources (ODBC), wIntegrate, Apropos
  • Video conferencing (Polycom, Skype)
  • Mobile technology (phone, tablets, laptops)
  • Printers (copiers, CAD, plotters, barcode, RIPs)
  • Adobe suites and software
  • Windows servers, Active Directory, Group Policy, Microsoft Exchange
  • LAN/WAN/VLAN, Switches, Routers, Firewall, DNS, DHCP, VPN, RDP, SSL, IPSec, FTP, Netapp
  • Landesk - Remote Assistance, Antivirus, Inventory, PC Imaging, Helpdesk
Experience
February 2005
to
June 2014
Bebe Stores, IncSystems Administrator
  • Provided support to over 200 end-users on-site and remotely.
  • Regularly oversaw and managed projects for network, phone system, end-user software/hardware and MIS upgrades/deployments, and for construction buildouts.
  • Developed and maintained functional and collaborative relationships with all project stakeholders, including executives, department heads, vendors and users, to ensure project success.
  • Sourced new equipment and software with best ROI and cost savings.
  • Identified and implemented new solutions to improve user experience and productivity.
  • Resolved network and phone system failures regularly, working with team and vendors, to restore service in a timely manner.
  • Developed procedures and maintained an updated knowledge-base that optimized response time for end-user support and network troubleshooting.
  • Developed a resource management database resulting in optimal distribution of resources and cost savings.
  • Regularly resolved critical and challenging networking, phone system and end-user issues.
August 2004
to
January 2005
CorpInfo Services, IncDesktop Support Technician
  • The Aerospace Corporation, and the Los Angeles Air Force Base, El Segundo Deployed over 150 new PCs/ Macintosh computers in a large user environment.
  • Configured systems, installed hardware/software and transferred user's existing data.
  • Setup network connectivity in fiber optics and Ethernet environments.
  • Conducted site surveys to assess user's hardware/software needs.
  • Demonstrated ability on a daily basis to independently recognize, isolate, and resolve complex technical problems.
February 2002
to
August 2004
Creative Labs, IncMarketing Associate
  • Demonstrated multi-media hardware/software (sound cards, web cams, surround sound speakers, MP3 players, video cards, modems) at major computer retail stores, CES trade show and promotional events.
  • Provided technical training to 100+ of the store's sales staff.
  • Assessed inventory and identified strategic product placement on shelves, floor stacks and end caps to motivate sells.
November 1995
to
June 2000
Kogei America, Inc American Isuzu Motors IncDatabase Manager
  • Wrote weekly/monthly reports for Isuzu clients analyzing consumer response trends as they related to ad campaigns, brand development, sales events, telemarketing and Internet activity.
  • Managed multiple Microsoft Access databases for Isuzu's SUV, CV, and Power-Train Direct Marketing departments.
  • Served as point of contact for IT vendors including programmers, web developers, network administrators, desktop support, mail house and data warehousing.
  • Maintained databases consisting of over 1 million consumer contacts from telemarketing, Internet, direct mail, and recall campaigns.
  • Developed queries, generated reports and troubleshooted database daily to ensure accuracy.
  • Leveraged and drove resources to meet client's goals and timelines without compromising deliverables.
  • Supervised and trained project support staff: one project coordinator, two project assistants and temporary employees.
December 2000
to
April 2001
Finch Computer ServicesGlendale, CACOURSES
  • Microsoft Certified Training: Implementing and Administering Windows Servers, Directory Services and Network Infrasture.
  • Completed 5 courses.
September 2000
to
January 2001
Computer Learning CenterLos Angeles, CA
  • A+ Certification training, PC repair.
Education
California State UniversityLos AngelesMaster of Science: Counseling, Higher EducationCounseling, Higher Education
Bachelor of Arts: PsychologyPsychology
Skills
A+ Certification, Active Directory, Adobe, ad, Air Force, Antivirus, brand development, CAD, hardware, client, clients, databases, database, data warehousing, DHCP, direct mail, Direct Marketing, DNS, Ethernet, fiber optics, Filemaker, Firewall, FTP, functional, Imaging, Informix, Inventory, LAN, laptops, Macintosh computers, Macintosh OS, Microsoft Access, Microsoft Certified, Microsoft Exchange, mail, Microsoft Office, Windows, MIS, modems, MP3, multi-media, network troubleshooting, Network, networking, ODBC, PBX, PC repair, phone system, copiers, plotters, Printers, PSTN, retail, Routers, sales, Servers, sound, sound cards, SSL, strategic, Switches, user support, desktop support, technical training, Telecommunications, telemarketing, phone, upgrades, video cards, Video conferencing, Voip, VPN, WAN
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Resume Overview

Companies Worked For:

  • Bebe Stores, Inc
  • CorpInfo Services, Inc
  • Creative Labs, Inc
  • Kogei America, Inc American Isuzu Motors Inc
  • Finch Computer Services
  • Computer Learning Center

School Attended

  • California State University

Job Titles Held:

  • Systems Administrator
  • Desktop Support Technician
  • Marketing Associate
  • Database Manager
  • COURSES

Degrees

  • Master of Science : Counseling, Higher Education
    Bachelor of Arts : Psychology

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