Accomplished Network and System professional offering 3+ years of experience in Unix/Linux administration, Computer Operations, Technical and Network support. Exposure in interacting with different market leading service providers and enterprise networks. Applies interpersonal skills to provide end-users with process information in response to inquiries, concerns and request on technical issues. Particular strength in problem solving, troubleshooting, analytical and technical skills. Strong background in TCP/IP, routing and switching protocols, various LAN/WAN and wireless (WLC & AP's) technologies.
EIGRP, OSPF, RIP, BGP
Languages: C, C++
Development Tools: Xcode 4.6, Eclipse Juno, NetBeans IDE, Python IDLE
Network Tools: Wireshark, Cisco Packet Tracer, GNS3, XpressConnect ES
Production Support Tools: Amdocs Clarify v10.1 CRM, BOMGAR, FootPrints Service Core-BMC
Operating Systems: Linux, Unix, Windows, MAC OS X
Virtualization: VirtualBox v4.2.6, Oracle VMware
Miscellaneous: Active & Passive Testing, Password recovery, Windows Server 2003, NAT, DHCP, DNS, FTP, SMTP, TCP/IP, ARP, Telnet, SSH
May 2013 to CurrentOffice of Technology Services
Provide IT infrastructure support over the phone and via email.
Serve as the University's FPOC (First point of contact) for technology and networks related service request.
Diagnose and resolve technical, hardware and software issues involving Android/iOS devices, email clients, VOIP, VPN client, IIT wired/wireless connections and more.
Lab infrastructure deployment, installation and maintenance.
Provide remote assistance to install and update business applications.
Port Network Activation, DHCP Network Registration, and IP routing and Active Directory maintenance.
Maintain knowledge base of all the incidents.
Develop training manuals for new student workers and conduct training sessions.
Research and implement new practices to improve quality of service and organizational efficiency.
System Engineer July 2010 to December 2012Accenture
As a staff member of network system analyst, provided Level 2 and Level 3 support to the client British Telecom and Vodafone.
Resolve service requests and incidents in defined Service Level Agreement (SLA).
Configured and maintained Cisco Routers 2800, 2600 series and Cisco switches 2960, 3650 series in multi VLAN environment and inter VLAN routing.
Worked on route redundancy for core routers using HSRP and GLBP.
Maintain AAA server with TACAS+ protocol to provide authentication to users.
Implement RIP, EIGRP, OSPF, BGP routing, Spanning Tree and IP access filter policies.
Configured ASA 5505/5510 appliances to allow inbound SSL, WWW, SMTP, FTP traffic into the server and provide remote office security.
Worked on the upgrades on Cisco Routers during production maintenance windows.
Monitor bandwidth and network activity by analyzing information provided by net flow and network protocol analyzer to ensure both efficient and effective network operation.
Assisted Tier 4 support and also involved while configuring BIG IP F5 Load balancers.
Design and create dedicated VLANs for voice and data with QOS for prioritizing VOICE over the DATA on switches and basic VOIP configurations.
Perform User Acceptance Test (UAT) and Performance Testing after maintenance window.
Involved in client coordination, quantitative analysis, perform technical troubleshooting to determine root cause of software or hardware.
Managing end to end flow journeys including order provisioning, order configuration and order completion.
Streamlined the identification, analysis, and resolution of diverse operational issues.
Engineering Intern May 2009 to July 2009Tata Teleservices
Involved in network monitoring over network protocol analyzer Wireshark (Ethereal) application tool capture and filter TCP/IP data for troubleshooting purposes for Windows and Linux Operating System.
Assisted in implementing and maintaining networks infrastructure such as LAN, WAN, in accordance with specified requirements.
Configuration and installation of Cisco Routers and Switches.
Academic Projects: Implemented secure protocol for sending and receiving packet data over a defined network and analyzed using Wireshark and C/C++ technology on Linux.
Extracted all internet protocols and data packet.
Key component: Wireshark.
Execute a multi-level feedback queue (MLFQ) based scheduling simulator.
Extensively worked on Apache Hadoop configurations, HDFS, MapReduce, Virtualization and AWS.
Awards/Activities: Attended '2nd Greater Chicago Area System Research Workshop (GCASR) 2013' Workshop held in Northwestern University on May 3rd, 2013.
Participated in a seminar on 'Next Generation Internet Technologies' under Softech Committee in INCORD-2009, a national-level technical fest of Computer Science and Engineering Department of H.B.T.I., Kanpur.