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System Administrator Resume Example

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KAAN
KIRNAK
Professional Summary

10+ years of experience in Information systems and technologies. Skills include computer networking, analytical thinking and creative problem-solving. Able to apply customer service concepts to IT to improve the user experience for clients, employees, and administration. Experience of implementation and data migration over the software and UA testing.

Skills
  • Customer service expert
  • Analytical and critical thinker
  • Fast learner
  • Skilled multi-tasker
  • Expert in disaster recovery
  • Skilled in HTML, HTTP, and IP
  • Skilled in TCP/IP and WAN
    Experience with Transport Layer protocols such as TCP, UDP, and analysis tools
  • Experience in analyzing logs, troubleshooting issues
    Good understanding of mobile phone software architecture and telecommunication network configuration
  • Microsoft Office Specialist (MOS) Expert
  • Test implementation
  • Manual test case preparation
  • Automation knowledge
  • Troubleshooting
  • Planning and implementation
  • Data analysis
Education
ATATURK HIGH SCHOOLISTANBUL2010High School Diploma
ANADOLU UNIVERCITYESKISEHIR / TURKEY2014GED
ASA CollegeMANHATTAN,NY2015INTENSIVE ENGLISH PROGRAM: ENGLISH EDUCATION
ASA CollegeManhattan, NY2016ESL/ENGLISH AS A SECOND LANGUAGE: ENGLISH EDUCATION
ASA CollegeManhattan, NY2016GED
Bergen Community CollegeParamus, NJ2016GED
Certifications
  • Computer Training Certificate
Work History
Phone Lcd Parts- System Administrator
Fairfield, NJ12/2018 - Current
  • Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation, and comprehensive support.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Completed reports detailing network and systems performance, costs and downtime issues.
  • Monitored problem management database and followed up with assigned personnel to ensure timely resolution of problems.
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product datasheets.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
  • Authored and maintained well-organized, efficient and successful manual test cases for the entire team.
  • Completed in-depth usability testing on Windows, Android, and iOS mobile devices.
Hp Inc.- Technical Support Team Leader
ISTANBUL, TURKEY06/2014 - 10/2015
  • Configured hardware, devices and software to set up work stations for employees.
  • Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Effectively ran information system, fostering customer satisfaction.
    Provided leadership and support for the IT department.
  • Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
  • Identifying operational issues and suggesting possible improvements.
    Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.
  • Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
  • Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
  • Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
Hp Inc.- Technical Support Engineer
ISTANBUL, ISTANBUL03/2013 - 06/2014
  • Trained junior members of the IT team regarding network security and troubleshooting of data circuits.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Managed call flow and responded to the technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Identified and solved technical issues with a variety of diagnostic tools.
    Answered 2000 incoming calls from residential and small business customers
  • Activated accounts for clients interested in new services.
    Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Developed and tested new software.
  • Managed customers' expectations and experience to a high degree of customer satisfaction.
  • Created documentation that empowered and enabled the user community.
  • Provided on-call support for critical issues.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
Hewlett Packard Enterprise Co- Technical Support Specialist
ISTANBUL, ISTANBUL03/2013 - 06/2014
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Resume Overview

Companies Worked For:

  • Phone Lcd Parts
  • Hp Inc.
  • Hewlett Packard Enterprise Co

School Attended

  • ATATURK HIGH SCHOOL
  • ANADOLU UNIVERCITY
  • ASA College
  • Bergen Community College

Job Titles Held:

  • System Administrator
  • Technical Support Team Leader
  • Technical Support Engineer
  • Technical Support Specialist

Degrees

  • High School Diploma
    GED
    INTENSIVE ENGLISH PROGRAM : ENGLISH EDUCATION
    ESL/ENGLISH AS A SECOND LANGUAGE : ENGLISH EDUCATION
    GED
    GED

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