LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Dedicated [Job Title] effective at collaborating with other stakeholders to streamline questions and utilize findings to improve customer satisfaction. Talented professional with [Number] years of career expertise in [Type] field. Pursuing leadership position with growth-oriented organization. Motivated [Type] professional producing exceptional reports from complex data analysis. Promoting [Number] years of experience delivering survey results to appropriate stakeholders. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

Skills
  • Customer service
Education
Canyon Ridge Twin Falls, ID, Expected in 05/2014 High School Diploma : - GPA :
Work History
Ingles Markets, Incorporated - Survey Taker
Elberton, GA, 02/2019 - 04/2019
  • Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation.
  • Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
  • Identified features within software useful for improving overall survey operation and collaborated with [Job title] to explore and implement changes.
  • Took active role in stakeholder meetings and brainstorming sessions, promoting positive changes to project strategies and future implementations.
  • Entered responses from survey participants into internal database using [Software] to later compile reports or conduct analysis.
  • Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
Oasis Stop 'N Go - Cashier
City, STATE, 08/2018 - 12/2018
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
C3 - Phone Agent
City, STATE, 08/2017 - 01/2018
  • Researched issues and took appropriate action to ensure speedy resolution.
  • Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
  • Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
  • Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities.
  • Surveyed customers by phone to promote products and services that would best fit needs.
  • Managed telephone switchboard of [Number] personnel and routed internal and external calls to ensure quick connection.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Received incoming calls and paged individuals and departments over PA system.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Connected callers with appropriate professional, department or business.

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Resume Overview

School Attended

  • Canyon Ridge

Job Titles Held:

  • Survey Taker
  • Cashier
  • Phone Agent

Degrees

  • High School Diploma

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