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Surgery Scheduler Resume Example

Resume Score: 80%

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Rebecca
McCray
Professional Summary

Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Talented Customer Service professional offering 8 years of Hospital registration experience in progressive roles of accountability and leadership. Self-motivated and hardworking with exceptional communication skills and insurance knowledge.

Friendly Customer Service Representative adept at working in diverse communities and customer service environments. Offering 14 years' experience in customer service combined with honed proficiency in insurance entry and registration. Motivated Business owner with solid experience managing all levels of large-scale projects, including budgeting and administration. Resourceful Surgery Coordinator with effective oral and written communication skills to liaise between surgical facility, patient and referring physician to provide smooth surgical experience for patient. Superior organizational skills and 8 years of experience with Epic Software to provide strong administrative and scheduling support. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Positive and upbeat with excellent interpersonal communication skills. Highly organized surgery scheduler and knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence.

Skills
  • Credit card transactions
  • Multi-line phone talent
  • Excellent work ethic
  • Goal-oriented
  • Skilled problem solver
  • Positive and friendly
  • Exceptional time management skills
  • Credit card processing
  • Active listening skills
  • Customer-oriented
  • Quick learner
  • Planning and organization
  • Motivated team player
  • Cash handling and management
  • Insurance policy review
Education
J.I Case High School Racine, WI2005High School Diploma
Gateway Technical CollegeKenosha, WISome College: Human Services
Work History
Ascension All-Saints Orthopedics- Surgery Scheduler
Racine, WI03/2019 - Current
  • Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Verified insurance coverage and obtained pre-authorizations.
  • Coordinated with 3 facilities to set up surgeries for 10 surgeons .
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Verified eligibility and compliance with authorization requirements for service providers.
Ascension All-Saints Orthopedics- Customer Service Associate
Racine, WI12/2011 - 03/2019
  • Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution. 
  • Responded resourcefully to customer requests and concerns.
  • Adhered to all company policies procedures and safety standards.
  • Managed customer relations and customer service through daily communication and interaction.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Called insurance companies to get insurance verifications and other benefits information on behalf of patients.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
  • Greeted customers and visitors in-person and via telephone calls.
  • Worked successfully with different methods of data collection.
  • Displayed a consistent positive attitude towards customers, peers and other personnel.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
R&D Enterprises LLC- Business Owner
Racine, WI01/2018 - Current
  • Put together realistic budgets based upon costs and fees for effectively operating the business.
  • Trained and developed several team members throughout 1-year business history.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.
  • Remained up-to-date on current fashion trends and attended over 3 tradeshows per year to view and purchase clothing for resale. 
  • Provided outstanding coaching to a team of 5 employees, which boosted efficiency throughout the company.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Handled high volume paperwork and collaborated with accounting department to resolve invoicing and shipping problems.
  • Supervised and directed all merchandise and shipment processing.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Ascension All-Saints Orthopedics
  • R&D Enterprises LLC

School Attended

  • J.I Case High School
  • Gateway Technical College

Job Titles Held:

  • Surgery Scheduler
  • Customer Service Associate
  • Business Owner

Degrees

  • High School Diploma
    Some College : Human Services

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