Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.

Effective at setting up multiple weekly procedures for multiple surgeons in a busy orthopedic practice. Well-versed in checking coverage, obtaining authorizations and collecting payments.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

  • Verifying insurance
  • Updating charts
  • Following up with patients
  • EHR systems expertise
  • Obtaining authorizations
  • Facility coordinating
  • Relationship development
  • Problem resolution
  • Team management
Work History
10/2013 to Current
Surgery Scheduler Osf Healthcare Peoria, IL,
  • Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Coordinated with facilities to set up surgeries for 3 orthopedic surgeons.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered phone calls and messages for multiple providers, medical facility, scheduling appointments and handling patient inquiries.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
07/2011 to 10/2013
Front and Back Office Medical Assistant Hyatt Hotels Corp. Key West, FL,
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Collected deductibles and copays to post money to patient accounts.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Cross-trained in front-office procedures to back up reception staff.
  • Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
02/2002 to 07/2011
EMT-B Decypher Fort Benning, GA,
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Communicated with lucid patients to gather incident and medical history information.
  • Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Trained EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Responded to daily emergency calls to provide quick and compassionate medical assistance and care for patients.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
Expected in 05/2000
Diploma :
Jeffersonville High School - Jeffersonville, IN

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School Attended

  • Jeffersonville High School

Job Titles Held:

  • Surgery Scheduler
  • Front and Back Office Medical Assistant
  • EMT-B


  • Diploma

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