Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.
Effective at setting up multiple weekly procedures for multiple surgeons in a busy orthopedic practice. Well-versed in checking coverage, obtaining authorizations and collecting payments.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Skills
Verifying insurance
Updating charts
Following up with patients
EHR systems expertise
Obtaining authorizations
Facility coordinating
Relationship development
Problem resolution
Team management
Work History
10/2013 to Current
Surgery SchedulerOsf Healthcare – Peoria, IL,
Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
Reviewed medical histories and current information to provide accurate information to surgeons.
Educated patients about surgeries and provided treatment plan documentation.
Coordinated with facilities to set up surgeries for 3 orthopedic surgeons.
Organized paperwork such as charts and reports for office and patient needs.
Answered phone calls and messages for multiple providers, medical facility, scheduling appointments and handling patient inquiries.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Coordinated front office duties, including customer service, patient scheduling and billing.
Carried out front office duties utilizing data entry skills in framework of medical database.
Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
07/2011 to 10/2013
Front and Back Office Medical AssistantHyatt Hotels Corp. – Key West, FL,
Posted payments and charges to patient accounts and participated in billing processes.
Created new patient charts and scanned documentation before and after appointments into EHR system.
Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
Collected deductibles and copays to post money to patient accounts.
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Cross-trained in front-office procedures to back up reception staff.
Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area.
Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
Triaged patients in-person and via telephone to help optimize clinical resources.
Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
02/2002 to 07/2011
EMT-BDecypher – Fort Benning, GA,
Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Administered tests and medication to stabilize patients in field or in transit.
Communicated with lucid patients to gather incident and medical history information.
Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Trained EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Responded to daily emergency calls to provide quick and compassionate medical assistance and care for patients.
Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
Education
Expected in 05/2000
Diploma : Jeffersonville High School - Jeffersonville, IN GPA:
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