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Surgery Scheduler Resume Example

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SURGERY SCHEDULER
Summary

Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities with ability to both provide patient care as well as scheduling expertise.

Skills
  • Office workflow support
  • Educating patients
  • Planning and coordination
  • Problem resolution
  • Team building
  • Customer service
  • Communications
  • MS Office
Experience
Renown Regional | Reno, NVSurgery Scheduler09/2019 - Current
  • Maximized office efficiency by answering, and transfer calls to desired personal.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Updated patient financial information to ensure accuracy.
  • Called patients to schedule appointments, consistently double-checking information and availability.
  • Answered daily phone calls to schedule appointments and address patient inquiries.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Worked in collaboration with physcians, and other healthcare team members.
  • Trained new employees on additional job positions to maintain coverage of roles at all times.
  • Backed up team members during heavy work periods to maximize team coverage.
  • Earned reputation for good attendance and hard work.
  • Improved patient satisfaction by finding creative solutions to problems.
Sutter Health | Santa Rosa, CAImaging Tech Aide03/2019 - 08/2019
  • Applied workplace safety rules consistently to prevent immediate danger to patients and reduce exposure to radiation.
  • Organized supplies and restocked work areas for maximum efficiency.
  • Maintained patient confidentiality and privacy at all times according to policies and regulations to help patients feel secure and comfortable with all interactions.
  • Identified patient risk factors and adjusted procedures to minimize injury.
  • Helped patients feel comfortable before, during and after procedures by employing calming techniques, answering questions and offering physical support.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face while patient was there.
  • Kept unit well-stocked and efficient with necessary medical supplies.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility.
  • Assisted radiologist and techs to support staff with preparation for and conducting patient procedures.
  • Kept instruments and equipment clean and effectively sanitized.
  • Performed minor housekeeping tasks, including sanitizing and mopping to keep patient areas clean and sanitized.
Sutter Health | Santa Rosa, CARadiology Scheduler07/2017 - 03/2019
  • Helped patients feel comfortable before, during and after procedures by employing calming techniques, answering questions and offering physical support.
  • Collected patient history data from electronic records and patient interviews to assess previous and current concerns.
  • Identified patient risk factors and adjusted procedures to minimize injury.
  • Maintained patient confidentiality and privacy at all times according to policies and regulations to help patients feel secure and comfortable with exam.
  • Consulted with department supervisors and team to evaluate needs and discuss corrective actions for individual patient concerns.
  • Educated patients about medications, procedures for exams and physician's instructions.
  • Maintained confidentiality of records relating to clients' exams.
  • Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to ensure swift payment and issue resolution.
  • Assisted with referrals and prepared medical records for patients.
st joseph health cancer center | Santa Rosa, CAMedical Receptionist/Medical Assistant09/2014 - 01/2017
  • Interviewed patients to collect medical information and insurance details.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Maximized office efficiency by answering calls to provide office information and transfer calls to desired personal.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Coordinated and executed proper medical waste disposal.
  • Administered medications.
  • Assessed and coordinated patient's discharge planning needs with healthcare team members.
  • United to achieve patient care goals and strive towards excellence.
Education and Training
Boston Reed College | Santa Rosa, CAMedical Assisting in Medical Assisting08/2014
Montgomery High School | Santa Rosa, CAHigh School Diploma06/2009
Certifications

Medical assistant Certificate Boston Reed College

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Resume Overview

Companies Worked For:

  • Renown Regional
  • Sutter Health
  • st joseph health cancer center

School Attended

  • Boston Reed College
  • Montgomery High School

Job Titles Held:

  • Surgery Scheduler
  • Imaging Tech Aide
  • Radiology Scheduler
  • Medical Receptionist/Medical Assistant

Degrees

  • Medical Assisting in
    High School Diploma

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